Senior Fullstack Engineer

Job Description As a Senior Fullstack Engineer at Zendesk AI Agents you'll play a key role in shaping and building our frontend and backend, collaborating closely with our Product Manager, AI and Machine Learning Engineers / Scientists, Backend developers, and the broader tech team to deliver groundbreaking features focused on speed and reliability, all while keeping a strong focus on user experience.

As an engineer on our team, you'll be at the forefront of this exciting technology, contributing to a product that's redefining how businesses and users interact.

You will have full responsibility to build, test, and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale.

Join us in revolutionizing the chatbot/agent landscape and be part of a team that's shaping the future of AI interactions.

Neat architecture and good software engineering practices are your guiding principles, as you believe that excellent user experience is best built over a solid codebase.

Responsibilities

• Maintain and develop the Zendesk AI Agents platform using Type Script, React and other state‑of‑the‑art libraries.
• Proactively suggest and pursue improvements on our codebase and architecture, from code‑changes and testing to CI/CD and deployment.
• Contribute to modularisation and to scalable architecture solutions for both new and existing components.
• Build user‑friendly frontend applications that help our clients design conversations and automate workflows.
• Work closely with other members of the development team to ensure new product features are built stable and intuitive.
• Learn and experiment with new tools and technologies aiming to develop new product features, improve UX, and reduce code complexity.
• Stay up to date on industry trends, helping drive Ultimate to innovate.

Qualifications

• Communicative, experienced engineer with a product mindset who takes pride in producing slick applications that are easy and fun to use and built upon logical, simple, and effective solutions to complex issues.
• Confident with Web Standards and the inner workings of the browser and the internet.
• Regularly writes tests for your code, encourages a testing culture, and supervises it if necessary.
• Excellent programming skills in Type Script and in React or similar tools (Angular, Vue, etc.).
• Server‑side, infrastructure and micro‑frontends experience is a plus.
• Ability to approach performance bottlenecks and come up with realistic solutions.
• Deeply cares about engineering practices, the end‑user and the team.
• Loves the job, enjoys mentoring and enabling others, and knows how to ask for help when needed.
• Understands feedback as a tool for growth and utilizes it to grow and encourage growth in others.
• Curious and continuously learning new things that add value to your job.
• Positive, proactive team player with strong communication skills and high proficiency in English.
• Success Metrics

You contribute to the overall architecture and performance of our frontend application.

You ship features with your team that solve real customer problems.

You influence your team’s product direction with your ideas.

EEO Statement

Zendesk believes in offering our people a fulfilling and inclusive experience.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk. com with your specific accommodation request.

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