Agentic Commerce Consultant l Comms, Media, & Technology

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance.

Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Overview

We are seeking a consultant to support the design and delivery of agentic commerce transformation initiatives for technology clients.

This role will focus on helping Communication, Media, and Technology organizations adapt to a new model of customer engagement where AI‑powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.

As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI‑driven and ecosystem‑based environments.

This consultant will help prepare their data, digital platforms, and analytics capabilities to support next‑generation customer experiences across digital channels, partner ecosystems, and emerging AI‑driven environments.

You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent‑mediated interactions.

The ideal candidate combines experience in digital strategy, consulting, and Communications, Media, and Technology industry expertise with an interest in how AI and agent‑based experiences are transforming customer journeys.

• Job Responsibilities
• Data Analysis & Preparation
• Analyze product, customer, and digital experience data to identify trends and insights.
• Assist in preparing datasets that support analytics, reporting, and personalization initiatives.
• Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
• Digital Platform & Data Integration Support
• Support documentation of data flows and integration points between platforms and digital applications.
• Assist in analyzing APIs, product data feeds, and service integrations used across ecosystems.
• Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.
• Agent Communication & Execution Readiness
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real‑time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI‑assisted transactions.
• Retrieval & Indexation Optimization
• Optimize structured data for Retrieval‑Augmented Generation environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.
• Monitoring & Technical Governance
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Security, Trust & Compliance
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Data & AI Readiness
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision‑making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Client Collaboration & Delivery Support
• Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients.
• Support project teams with research, analysis, and documentation.
• Assist in preparing client presentations, reports, and deliverables.
• Participate in client workshops and working sessions to gather insights and requirements.
• Contribute to internal knowledge sharing and capability development.
• Basic Qualification

3+ years of experience in consulting or digital strategy in the Communications, Media, and Technology industry.

• Experience working on digital transformation, customer experience, or platform‑related initiatives.
• Experience with AI‑driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
• Understanding of digital marketing, content strategy, or product experience optimization.
• Experience collaborating with engineering leadership to prioritize AI‑readiness initiatives on technical roadmaps.
• Preferred Qualifications
• Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
• Strong problem‑solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to translate complex concepts into clear, actionable recommendations.
• Passion for innovation and the future of CMT.
• Comfortable with travel.

Compensation and Benefits

Compensation varies based on location, role, skill set, and experience. The anticipated posting date is 06/17/2026.

Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

• Annual Salary Range by Location
• District of Columbia $68,000 to $189,300
• Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call 1 (877) 889‑9009 or send an email.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal conviction history is not an absolute bar to employment.

California requires additional notifications for applicants and employees.

If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

#J-18808-Ljbffr