Community Manager - Software Engineering Toolchain (f/m/div.)

Job Description

• As a Community Manager - Software Engineering Toolchain (f/m/div.), you will act as the central interface for supporting and building our internal and external developer community.
• You will ensure user support and effective feedback management to continuously improve our software toolchain.
• You will moderate our community channels, answer inquiries, and actively promote exchange among members.
• You will collect, analyze, and channel user feedback directly into product development.
• You will create and maintain knowledge content such as guides, FAQs, and best practice examples, and design community activities like webinars or theme days.

Qualifications

• Education: completed university degree, e.g., in Technical Communication, Computer Science, Communication, or a comparable qualification.
• Personality and Working Style: pronounced communication and moderation skills, high service orientation, enjoyment in solving technical problems, and a structured, independent, and proactive working approach.
• Experience and Knowledge: several years of professional experience in community management or technical support, ideally in a software or embedded environment. Good understanding of software development processes, experience in creating technical content (tutorials, blog posts), and confident use of community platforms (forums, social media).
• Languages: very good German and English.

Additional Information

We offer flexible working models: from various part-time options to mobile working and job sharing.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.