Connected Services Mid-Market Delivery Lead (Manhattan Associates)

About the Role

As a

Delivery Lead for Connected Solutions Mid‑Market Fulfillment (WMS, OMS, TMS), you will oversee delivery execution across multiple programs or engagements, ensuring quality outcomes, client satisfaction, and strong team performance.

You will partner with Sales and Solution teams to standardize and accelerate delivery by building reusable solution assets and templatized solution offers that improve speed to value.

Additionally, you will contribute to proposal development and support or lead client orals for complex pursuits.

Key Responsibilities

• Lead end‑to‑end delivery execution across multiple programs or engagements, ensuring delivery excellence and measurable outcomes.
• Manage planning, delivery governance, escalations, and delivery risk across programs.
• Ensure consistent delivery standards, operational discipline, and continuous improvement.
• Develop and grow talent by coaching teams, reinforcing delivery best practices, and partnering with HR and leadership on capability building.
• Partner with client stakeholders and internal functions to drive adoption of change and stabilize delivery performance.
• Identify repeatable delivery patterns and convert them into solution assets, including delivery accelerators, reusable components, playbooks, reference architectures, and tooling approaches.
• Build and maintain templatized fulfillment solution offers, enabling faster proposal responses and reduced time‑to‑start for new engagements.
• Promote standardization across delivery methods to improve predictability, cost, and quality.
• Support innovation initiatives that improve delivery throughput while maintaining risk controls.
• Collaborate with Sales, Solution Architecture, and other bid teams to shape delivery strategy during pursuits.
• Support proposal development by contributing delivery approach, governance model, staffing logic, implementation plan, differentiators tied to reusable assets/accelerators, and known delivery methods.
• Create or review proposal content to ensure it aligns with feasible delivery execution, commercial expectations, and client requirements.
• Participate in bid orals and executive discussions to present delivery strategy and execution confidence.
• Lead oral sessions where required, aligning storytelling across delivery, solution, and commercial commitments.
• Support Q&A responses by coordinating with SMEs and ensuring consistent messaging across stakeholders.
• Travel

Travel may be required for this role. The amount of travel will vary from 25% to 75% depending on business need and client requirements.

• Required Qualifications
• Minimum 10 years experience leading delivery for small and large‑scale transformation programs, including demonstrated success with multi‑functional stakeholder management.
• Minimum 10 years of experience in WMS, logistics, or fulfillment technology.
• Minimum 10 years of experience leading large, complex WMS transformation programs in a client‑facing capacity.
• Minimum 10 years native Saa S Fulfillment / Manhattan solution experience.
• Minimum 10 years experience supporting bids (RFP/RFI), proposals, and/or orals in enterprise environments, including building reusable assets, accelerators, or offerings that improve speed and predictability.
• Minimum 10 years experience in delivery governance, risk management, and program planning.
• Bachelor's degree or equivalent (minimum 12 years work experience). If Associate’s Degree, must have minimum 6 years work experience.
• Preferred Qualifications
• Experience with solution architecture concepts (end‑to‑end, multi‑service solution design).
• Experience in operations mobilization or transition setups for new outsourcing or transformation engagements.
• Demonstrated metrics‑driven improvement (quality, delivery predictability, cost efficiency, etc.).
• Experience positioning Managed Services.
• Technical background in native Saa S Fulfillment / Manhattan solution.

Compensation and Benefits

Compensation at Accenture varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience.

Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Equal Employment Opportunity

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities, and is committed to providing veteran employment opportunities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

#J-18808-Ljbffr