Oracle Utilities CSS Upgrade Business Validation Triage Lead

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You Are

A CC&B and CCS domain expert who specializes in business validation — the complex, multi-dimensional testing effort that confirms a CCS upgrade doesn't just work technically but accurately reproduces business outcomes across GL, collections, field activities, letters, and To Dos.

You run triage like a program, not a task list.

You are methodical, data-driven, and an expert communicator who can synthesize domain-level variance trends into leadership‑ready insights.

You know how to work across diverse workstreams and keep a high‑volume triage cadence on track.

The Work

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and To Dos between CC&B and CCS upgrade environments.
• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.
• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.
• Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and To Do management.
• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, To Dos) to surface systemic configuration or logic gaps.
• Present domain‑level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.
• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross‑domain business validation issues.
• Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Travel may be required for this role. The amount of travel will vary from 0% to 100% depending on business need and client requirements.

Here’s What You Need

• Minimum 7 years of hands‑on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).
• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.
• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.
• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.
• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Bonus Points If

• Prior experience on a CC&B‑to‑CCS migration or upgrade project with business validation or parallel testing responsibilities.
• Oracle Utilities CC&B or CCS certification.
• Experience with batch processing validation, To Do management workflows, or GL reconciliation in Oracle Utilities.
• Familiarity with letter template configuration and collections process design in CC&B or CCS.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Accenture provides a reasonable range of compensation for roles that may be hired.

We anticipate this job posting will be posted until 08/15/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

• Equal
• Employment
• Opportunity

Statement: We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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