Senior Operations Specialist, New Verticals & Drive Operations

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.

In 2014 we started with delivery of restaurant food.

Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

In 2022 we joined forces with Door Dash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting.

Here you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way.

So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Do you enjoy challenging the status quo and owning development projects that change the way things are done?

Are you a problem‑solver with strong analytical skills who is just as comfortable in the data as you are getting buy‑in from people?

Are you a team player who is not afraid of responsibility and ownership?

If yes — read on!

Wolt is a technology company best known for restaurant food delivery.

We’re on a path to make Wolt the preferred everyday shopping destination, the place people turn to for whatever they need, whenever they need it.

New Verticals, such as grocery and pharmacy, and Wolt Drive, our delivery-as-a-service, are key drivers of our growth.

In this role, you get to shape the future of Wolt by improving New Verticals and Drive businesses.

What you’ll be doing

New Verticals (NV) and Drive Operations is a newly established function within our Global Delivery Operations team.

You will be the second person to join this function, in which our focus is on managing the trade‑offs between NV & Drive costs and quality.

We work directly with the NV & Drive leadership teams and the Regional Delivery Operations teams.

You will own projects that allow us to achieve our growth and profitability targets.

Day‑to‑day in this role you’ll

• Own operational development initiatives end‑to‑end that improve how efficiently and reliably we deliver New Verticals and Drive orders — for example, reducing the unnecessary cloning of orders across multiple couriers, or reducing vehicle misreporting so the right couriers are matched to the right orders.
• Analyze data, build and maintain the dashboards and tracking for our core operational metrics (e. g. delivery cost efficiency and delivery times), and turn analysis into clear, actionable recommendations.
• Take initiatives from hypothesis to scale: size the opportunity, design the operational rules and guardrails, run pilots, and sequence rollouts across cities and countries.
• Win cross‑functional buy‑in: align stakeholders who don’t report to us (Support, Regional delivery operations, Merchant and commercial teams) behind clear, data‑backed proposals.
• Our humble expectations
• Ability to own projects and drive them over the finish line independently, from idea to measurable impact.
• Strong analytical skills: comfortable analyzing, modelling and visualising data with spreadsheets/similar to find insights and make decisions.
• AI fluency: experience with tools like Claude Code, Cursor and curiosity for leveraging AI to enhance your work.
• Collaborative spirit and the ability to thrive in a cross‑functional, dynamic environment.
• A structured, self‑critical thinker who separates assumptions from facts, sweats the details, and doesn’t stop until there’s clarity.
• A strong communicator who can influence and align people across teams without formal authority.
• A bias to action — progress over perfection — and comfort operating in a fast‑paced, ambiguous, scale‑up environment.
• Fluent in English.

What we offer

You’ll join a newly established global team with plenty of room to shape how we work.

As one of the first members of the function, you’ll own high‑impact initiatives from idea to rollout, working closely with Delivery Operations, New Verticals and Drive leadership.

If you’re motivated by solving complex operational problems at scale and seeing your ideas turn into measurable results, you’ll find plenty of opportunities to make an impact here.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.

That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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