Role Overview
We are a team looking for a motivated and sympathetic personality to be the first point of contact for IT issues. You will work in a hybrid environment, supporting customers with IT inquiries and analyzing and eliminating disturbances and problems. What You Will Do
Acceptance and processing of cases, incidents and service requests in 1st-level support, competent support of customers with IT inquiries, initial analysis and elimination of disturbances and problems. Why It Might Be a Fit
We are looking for an engaged, motivated and positive personality with a developed service mindset, a solution-oriented way of thinking and a structured way of working. Requirements
Completed apprenticeship as IT specialist EFZ platform development (formerly system technology) or a comparable training Ideal first professional experience in the service desk, IT support or a similar environment Good knowledge of Windows and Microsoft 365 Very good knowledge of German, good French and English knowledge Basic understanding of IT service management processes (case, incident and service request) Enthusiasm for direct customer contact, developed communication skills Benefits
Home office Up to 9 weeks of vacation Great events to promote team cohesion Generous further education budgets Almost unlimited career and change opportunities
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We are a team looking for a motivated and sympathetic personality to be the first point of contact for IT issues. You will work in a hybrid environment, supporting customers with IT inquiries and analyzing and eliminating disturbances and problems. What You Will Do
Acceptance and processing of cases, incidents and service requests in 1st-level support, competent support of customers with IT inquiries, initial analysis and elimination of disturbances and problems. Why It Might Be a Fit
We are looking for an engaged, motivated and positive personality with a developed service mindset, a solution-oriented way of thinking and a structured way of working. Requirements
Completed apprenticeship as IT specialist EFZ platform development (formerly system technology) or a comparable training Ideal first professional experience in the service desk, IT support or a similar environment Good knowledge of Windows and Microsoft 365 Very good knowledge of German, good French and English knowledge Basic understanding of IT service management processes (case, incident and service request) Enthusiasm for direct customer contact, developed communication skills Benefits
Home office Up to 9 weeks of vacation Great events to promote team cohesion Generous further education budgets Almost unlimited career and change opportunities
#J-18808-Ljbffr
