1st level Support / Helpdesk Agent Berlin
1st level Support / Helpdesk Agent Berlin

1st level Support / Helpdesk Agent Berlin

Berlin Vollzeit 36000 - 60000 € / Jahr (geschätzt) Kein Home Office möglich
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Auf einen Blick

  • Aufgaben: Join us in developing cutting-edge internet network solutions and optimizing performance.
  • Arbeitgeber: UNIBERG is a leader in internet networks and mobile infrastructure, trusted by top telecom operators.
  • Mitarbeitervorteile: Enjoy remote work flexibility, team events, and support for professional development.
  • Warum dieser Job: Be part of a diverse team driving digital transformation with innovative technology.
  • Gewünschte Qualifikationen: Experience in internet networks and strong programming skills are essential.
  • Andere Informationen: We value collaboration and social commitment, making a real impact together.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

UNIBERG is a specialist in internet networks and mobile infrastructure technologies with market-leading expertise in engineering, implementation, programming and operation. Our innovative and industry-leading portfolio delivers tailor-made solutions, measurable cost-savings, optimized infrastructure and improved network performance to customers across telecom, enterprise and critical infrastructure sectors. UNIBERG is trusted by the largest telecom operators as the technology and innovation partner for optimizing their large and complex networks, programming of virtualized network services and providing AI based solutions in order to enable automation and zero-outage. Driven by the vision to be the leader in low latency, UNIBERG plays a vital role in the future of IIoT, Private 5G Networks, Edge Computing and High-Performance Computing.

Our true asset is our high qualified and international team of tech enthusiasts and innovators, representing over 20 nationalities. Since our inception, over two decades ago, UNIBERG has fostered a highly collaborative culture – both internally and externally. Within UNIBERG, we nurture a strong culture based on trust, openness, and collaboration. This has also helped us establish longstanding and trusted relationships with our clients. Rooted in a deep sense of partnership, we work closely with our customers to enable digital transformation.

Remote work is a valued norm for us. It doesn’t matter if you work from home, from abroad or in one of our offices. You have the flexibility to adjust your hours to meet personal and team needs.

Job Responsibilities

  1. Contribute to the development and implementation of advanced internet network solutions.
  2. Collaborate with cross-functional teams to optimize network performance.
  3. Engage with clients to understand their needs and provide tailored solutions.
  4. Participate in the programming of virtualized network services.
  5. Support the integration of AI-based solutions for automation.

Minimum Requirements

  1. Proven experience in internet networks and mobile infrastructure technologies.
  2. Strong technical skills in programming and engineering.
  3. Excellent communication and collaboration abilities.
  4. Ability to work remotely and adapt to flexible schedules.

Professional Development

Attending conferences together to network and gain know-how is a must-have. We also support you with getting the right certificates and trainings to further develop and grow with us.

Team Bond

Our team proudly represents over 20 nationalities. We don’t just talk about diversity. We live it. Our regular team events are the icing on the cake, building a perfect balance to our awesome home office culture.

CSR & Social Commitment

Every move makes a difference. Our dedication extends beyond just financial support. It’s about rolling up our sleeves and actively participating in meaningful initiatives together as a team.

We look forward to receiving your application!

Feel free to contact our HR team if you have any questions.

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1st level Support / Helpdesk Agent Berlin Arbeitgeber: UNIBERG GmbH

At UNIBERG, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Berlin that fosters innovation and collaboration among our diverse team of tech enthusiasts. With flexible remote work options, professional development opportunities, and a strong commitment to social responsibility, we empower our employees to thrive both personally and professionally while contributing to cutting-edge solutions in the telecommunications industry.
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Kontaktperson:

UNIBERG GmbH HR Team

StudySmarter Bewerbungstipps 🤫

So bekommst du den Job: 1st level Support / Helpdesk Agent Berlin

✨Tip Number 1

Familiarize yourself with the latest trends in internet networks and mobile infrastructure technologies. This will not only help you understand UNIBERG's offerings better but also allow you to engage in meaningful conversations during the interview.

✨Tip Number 2

Highlight your experience with programming and engineering in your discussions. Be prepared to share specific examples of how you've contributed to optimizing network performance or implementing advanced solutions in previous roles.

✨Tip Number 3

Showcase your communication and collaboration skills by discussing past experiences where you worked with cross-functional teams. Emphasize your ability to adapt to remote work and flexible schedules, as this aligns with UNIBERG's culture.

✨Tip Number 4

Express your enthusiasm for professional development opportunities. Mention any relevant certifications or trainings you are interested in pursuing, as this demonstrates your commitment to growth and aligns with UNIBERG's values.

Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: 1st level Support / Helpdesk Agent Berlin

Technical Skills in Internet Networks
Mobile Infrastructure Technologies
Programming Skills
Engineering Knowledge
Excellent Communication Skills
Collaboration Abilities
Client Engagement
Problem-Solving Skills
Adaptability to Remote Work
Flexibility in Scheduling
Understanding of AI-based Solutions
Experience with Virtualized Network Services
Teamwork and Interpersonal Skills
Commitment to Continuous Learning

Tipps für deine Bewerbung 🫡

Understand the Company: Familiarize yourself with UNIBERG's mission, values, and the technologies they specialize in. This will help you tailor your application to reflect their culture and objectives.

Highlight Relevant Experience: Make sure to emphasize your experience in internet networks and mobile infrastructure technologies. Provide specific examples of past projects or roles that demonstrate your technical skills and problem-solving abilities.

Showcase Communication Skills: Since the role requires excellent communication and collaboration abilities, include examples of how you've successfully worked in teams or engaged with clients to meet their needs.

Tailor Your Application: Customize your CV and cover letter to align with the job responsibilities and requirements listed in the job description. Use keywords from the posting to make your application stand out.

Wie du dich auf ein Vorstellungsgespräch bei UNIBERG GmbH vorbereitest

✨Show Your Technical Skills

Be prepared to discuss your experience with internet networks and mobile infrastructure technologies. Highlight specific projects or challenges you've faced and how you overcame them, as this will demonstrate your technical expertise.

✨Emphasize Collaboration

Since UNIBERG values a collaborative culture, share examples of how you've successfully worked in cross-functional teams. Discuss how you communicate effectively with different stakeholders to achieve common goals.

✨Understand Client Needs

Prepare to talk about your approach to engaging with clients. Show that you can listen actively and tailor solutions to meet their specific needs, which is crucial for the role.

✨Adaptability and Flexibility

Highlight your ability to work remotely and adapt to flexible schedules. Share experiences where you've successfully managed your time and responsibilities in a remote work environment.

1st level Support / Helpdesk Agent Berlin
UNIBERG GmbH
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  • 1st level Support / Helpdesk Agent Berlin

    Berlin
    Vollzeit
    36000 - 60000 € / Jahr (geschätzt)

    Bewerbungsfrist: 2027-06-12

  • U

    UNIBERG GmbH

    50 - 100
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