Mission
Enable the Cash department to deliver continuous improvement and operational excellence by driving cross-functional projects, coordinating stakeholders, reinforcing governance and controls, and providing senior support to Cash Transfers/FX/MM/Treasury operations teams. The role complements day-to-day teams by focusing on transformation, automation, quality, and risk reduction, without direct BAU processing.
Main responsibilities
- Project leadership and delivery
- Lead and coordinate projects impacting Cash Services end-to-end (target operating model, process re-engineering, automation, vendor/tooling changes, regulatory initiatives).
- Own project lifecycle: scope, plan, steerco packs, RAID logs, testing strategy (UAT), go-live and post-implementation reviews.
- Ensure alignment with group standards, audit recommendations, and regulatory changes.
- Departmental coordination and governance
- Act as coordination hub between Cash teams, IT, Front Office, Treasury, Compliance, Risk, Legal, and external counterparts.
- Organize and run working groups, committees, and communication plans; ensure decisions are documented and followed up.
- Track KPIs/SLAs, produce management reporting and dashboards, and drive action plans to improve service quality and efficiency.
- Process optimization and controls
- Map and challenge existing processes (Transfers & Payments, FX/MM/Treasury Ops, Cards, Client Care interfaces) to improve STP rates, accuracy, and cost.
- Identify operational risks, define/enhance controls, ensure timely escalation, and embed lessons learned.
- Support the continuous review of procedures and contribute to audit/compliance responses.
- Senior support to operations
- Support team leads and specialists on complex cases, exceptions, and non-standard issues—providing guidance and escalation paths rather than executing BAU.
- Coordinate department readiness for volume/market changes, new products, or correspondent updates.
- Contribute to training materials and knowledge transfer for new tools/processes.
Key Competencies
- Communication and influence at all levels
- Clear, structured documentation and presentation skills.
- Organization and prioritization in time-pressured environments
- Ownership and accountability.
- Solid organization and time management skills
- Problem-solving mindset
- Problem–Action–Results, with strong risk awareness and escalation judgment.
- Teamwork and stakeholder management
- Ability to coach and support without direct line management.
- Continuous improvement focus
- Openness to challenge status quo and drive change.
- Analytical Ability
- Assimilate procedures and implement them
- Identify issues and raise them in a structured way
- Make process improvements
- Attention to detail
- Adaptability
- Be flexible to changes
- Maintain quality standards despite schedule pressures
Technical/Domain skills
- Strong understanding of payments and transfers flows, FX/MM/Treasury operations (netting, CLS, reconciliations, Swift formats, settlement and levelling concepts
- Proficiency with MS Office (advanced Excel/Powerpoint), project tools (e.g. JIRA, Confluence)
- Data analysis and KPI design/monitoring with a Risk/audit/Compliance approach
- Fluent in English and French, German/Italian is a plus
Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives
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