ICT coordinator in Genève

ulliThe ICT Coordinator is responsible for ensuring the reliable, secure, and efficient delivery of ICT services in collaboration with Central IT teams and external service providers. Acting as the primary local ICT contact, the role coordinates operational activities, supports business users and production environments, and contributes to business continuity, service excellence, and compliance with corporate standards and policies. /liliCoordinate local ICT operations and serve as the main point of contact between business users, corporate IT teams, and external service providers. /liliCoordinate incident, request, problem, and change management activities, including escalations when required. /liliCoordinate local application support activities with business stakeholders and third-party providers. /liliProvide ICT support to users across office and production environments, ensuring minimal disruption to business operations. /liliMonitor service quality and provider performance, ensuring compliance with agreed service levels and timely resolution of operational issues. /liliMaintain ICT operational procedures, documentation, and asset records. /liliManage the lifecycle of user accounts and ICT equipment, including onboarding, transfers, and offboarding processes. /liliEnsure accurate inventory management and tracking of ICT assets throughout their lifecycle. /liliParticipate in ICT projects, technology deployments, and infrastructure improvement initiatives. /liliIdentify and drive opportunities to enhance service quality, operational efficiency, and user experience. /liliEnsure compliance with ICT policies, security requirements, and corporate standards. /li /ul h3Your tasks /h3 ulliThe ICT Coordinator is responsible for ensuring the reliable, secure, and efficient delivery of ICT services in collaboration with Central IT teams and external service providers. Acting as the primary local ICT contact, the role coordinates operational activities, supports business users and production environments, and contributes to business continuity, service excellence, and compliance with corporate standards and policies. /liliCoordinate local ICT operations and serve as the main point of contact between business users, corporate IT teams, and external service providers. /liliCoordinate incident, request, problem, and change management activities, including escalations when required. /liliCoordinate local application support activities with business stakeholders and third-party providers. /liliProvide ICT support to users across office and production environments, ensuring minimal disruption to business operations. /liliMonitor service quality and provider performance, ensuring compliance with agreed service levels and timely resolution of operational issues. /liliMaintain ICT operational procedures, documentation, and asset records. /liliManage the lifecycle of user accounts and ICT equipment, including onboarding, transfers, and offboarding processes. /liliEnsure accurate inventory management and tracking of ICT assets throughout their lifecycle. /liliParticipate in ICT projects, technology deployments, and infrastructure improvement initiatives. /liliIdentify and drive opportunities to enhance service quality, operational efficiency, and user experience. /liliEnsure compliance with ICT policies, security requirements, and corporate standards. /li /ul h3Your profile /h3 ulliDegree, Higher Education Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field. /liliMinimum 5 years of experience in IT Support or ICT Coordination roles within Microsoft-based enterprise environments. /liliSolid experience supporting Microsoft Windows 11 workplace devices in a corporate environment. /liliExperience working in an international and multi-site organization is considered an asset. /liliProven experience supporting business users and coordinating external IT service providers. /liliGood understanding of IT security principles and best practices, as well as ITIL/ITSM processes and tools. /liliStrong customer focus and service-oriented mindset. /liliExcellent communication, interpersonal, and stakeholder management skills. /liliOrganized, proactive, and quality-driven, with strong analytical and problem-solving abilities. /liliCollaborative team player with the ability to work effectively across functions and levels of the organization. /liliFluent in French and professionally proficient in English, both written and spoken. /liliWillingness to provide occasional support outside standard business hours when required. /li /ul h3About Us /h3UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support. UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R. UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide. h3Your contact /h3Fanny Brault HR Manager h3Location /h3United Machining SA Rue pré de la Fontaine 1217 Meyrin Suisse #J-18808-Ljbffr