Senior Product Manager

Role Summary

We are seeking an externally-facing Senior Product Manager to join our Product & Technology organization.

This role sits at the intersection of customers, engineering, and internal stakeholders, translating client needs into scalable product capabilities and driving execution against the product roadmap.

Key Responsibilities

• Product Strategy & Vision
• Own the strategy and roadmap for a defined area of the company's client-facing platform.
• Identify customer and market opportunities that align with the company's product vision.
• Define product goals, success metrics, and priorities in partnership with Product Leadership.
• Contribute to product strategy and roadmap planning through customer insights and market trends.
• Customer & Stakeholder Engagement
• Partner directly with enterprise customers to understand their business challenges and translate them into scalable product solutions.
• Work closely with Sales, Solutions, Customer Success, and Delivery teams to support customer engagements and product adoption.
• Communicate product direction, priorities, and trade-offs clearly to technical and non-technical stakeholders.
• Build trusted relationships with customers while balancing individual requests against broader platform priorities.
• Product Discovery & Definition
• Lead discovery activities including customer interviews, workflow analysis, usability feedback, and data analysis.
• Translate customer problems into clear product requirements, user stories, and acceptance criteria.
• Validate ideas through experimentation and customer feedback before investing in development.
• Use qualitative and quantitative insights to drive product decisions.
• Roadmap & Execution
• Own the end-to-end delivery of roadmap initiatives for your product domain.
• Partner closely with Engineering and Design throughout planning, development, testing, and release.
• Prioritize work based on customer impact, business value, and technical feasibility.
• Track delivery progress, manage dependencies, identify risks, and ensure successful product launches.
• Define and monitor product KPIs to measure customer and business outcomes.
• Cross-Functional Collaboration
• Collaborate across Engineering, Design, Data, AI/ML, Operations, and Customer Success to deliver high-quality solutions.
• Support release planning, product documentation, and customer enablement activities.
• Foster strong collaboration across teams to ensure alignment on priorities and execution.

Requirements

• Required Qualifications
• 5+ years of Product Management experience, preferably in B2B Saa S, enterprise software, or platform products.
• Demonstrated experience owning products or major product areas from discovery through delivery.
• Strong experience working directly with enterprise customers and internal stakeholders.
• Ability to translate complex customer needs into scalable product solutions.
• Strong understanding of software development lifecycles, APIs, and modern cloud-based applications.
• Experience working closely with engineering teams throughout the product development process.
• Strong analytical and problem-solving skills with a data-informed approach to decision-making.
• Excellent communication and stakeholder management skills.
• Preferred Qualifications
• Experience building enterprise or platform-based products.
• Exposure to AI/ML products, data platforms, or human-in-the-loop workflows.
• Experience working within Agile product development environments.
• Experience partnering with Sales and Customer Success teams on customer engagements.
• Experience working in high-growth, fast-paced environments.
• What We Look For
• A customer-focused product manager who enjoys solving real business problems.
• Someone who can balance strategic thinking with strong execution.
• A collaborative partner who builds trust across customers, engineering, and business teams.
• A technically curious product manager who can communicate effectively with engineers.
• Strong ownership mindset with a focus on delivering measurable customer and business outcomes.
• Comfortable making prioritization decisions using data, customer insights, and business objectives.
• Why Join Us
• Own meaningful product initiatives that directly impact enterprise customers.
• Work alongside talented engineering, AI, and product teams building innovative solutions.
• Collaborate with global customers to solve complex operational challenges.
• Help shape products at the intersection of AI, human expertise, and enterprise technology.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Periodic team building and social events
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