Senior Product Manager - Collision

Job Summary

Identifies new, innovative initiatives for the Collision Multi-Store Operator (MSO) team to help drive existing and new product offerings in the market.

Key Responsibilities

1. Leads market research for the Collision MSO team including customer surveys, competitive analysis, and debriefs to inform direction for the product roadmap.
2. Performs discovery with customers and stakeholders to understand needs of the marketplace to support prioritization activities. Uses data to develop high-quality insights into our customer’s user experience and needs.
3. Helps define the Collision MSO related product strategy based on market input and Voice of the Customer (VoC) that aligns with overall strategic direction.
4. Collaborates with customer facing teams to help enable teams to sell, implement and support the product.
5. Develops and manages select relationships with Collision MSO Customers, third parties, and other external industry professionals.
6. Develops a technical product strategy for our ingress layer and translate it into creative, high quality, features, and initiatives.
7. Creates and maintains collaborative relationships with stakeholders across the organization to develop a deep understanding of our business, and continually iterates on product strategy.
8. Builds and grooms a prioritized product backlog effectively by leading negotiation and trade‑off discussions with key partners.
9. Leads Program Management and Scrum teams towards the right priorities. Sets clear expectations on projects, product launches, and coordinated release plans.
10. Writes excellent user‑stories, with thoughtful acceptance criteria, that can be translated into engineering features. Partners with UX team in developing stories that will provide the optimal customer experience based on research and customer feedback/validation.
11. Works closely with the engineering teams to design, schedule, and deliver in an Agile environment.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in business, marketing technology, product management, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 4 years of experience as a Product Manager in the Collision MSO auto industry segment is required, coupled with 5 or more years of experience working in Software as a Service (SaaS).

Required Skills and Abilities

• Strong business acumen skills with the ability to see a big picture view and communicate value and benefits of solutions.
• Strong Product Roadmap experience with defining, creating, planning, and executing product roadmap.
• Creative and strategic mindset to help drive products forward.
• Strong Go-to-Market (GTM) experience.
• Strong interpersonal skills with the ability to develop and nurture business relationships with key customers and establish collaborative relationships within and across internal teams on moderate to complex projects.
• Excellent written and verbal communication skills with the ability to effectively tailor communications to a specific audience or call to action.
• Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems.
• Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy to understand manner.
• Organized, detail oriented and can manage multiple priorities simultaneously.

Travel

• Travel for this position is required and anticipated to be approximately up to 20% of the time (possibly 1 to 2 days each month).

What makes working at OEC awesome?

It varies from employee to employee. For some, it's the flexibility – whether it's remote work or a hybrid or in‑person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team‑driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

Equal Employment Opportunity

The company is subject to certain governmental record‑keeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self‑identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self‑identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. The company is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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