Senior Solutions Engineer LATAM-MCR (Mexico City)

Senior Solutions Engineer LATAM-MCR (Mexico City)

Available Locations:

• Mexico City
• Travel to MCR monthly envisaged.

What you’ll do as a Solutions Engineer

As a Solutions Engineer, you will serve as the advanced technical lynchpin through the entire sales cycle, orchestrating complex enterprise‑grade engagements across both pre‑ and post‑sales phases. You will act as an authoritative trusted advisor and technical customer advocate within the company, working closely with Account Executives, Product Management, Engineering, and Customer Success. Your mission is to find best‑fit architectures for high‑value prospects, guide major enterprises to their “time to first value,” and design custom validation approaches for unvalidated complex scenarios. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the company platform.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We’re serious about building a diverse team. When hiring, we look for diversity of experience combined with genuine curiosity for our technology, the adoption of new industry solutions, and an aptitude for leveraging AI‑powered tools.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy‑to‑understand terms to a wide range of audiences—from systems engineers to C‑level executives. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers and look forward to helping them realize the full promise of the company and its ecosystem. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• Technical Validation & Custom Architecture: Define technical success criteria collaboratively with customers and align technical validation activities directly to customer outcomes.
• Technical Strategic Ownership: You will take lead on the technical partnership with your accounts, maintaining deep proficiency in the company’s portfolio to effectively communicate our strategic value within high‑complexity enterprise initiatives.
• Business Generation & Expansion: Run thorough technical discovery and qualification of prospect and customer use cases using solution selling methodologies (e.g., MEDDPICC and BANT). Lead tailored product demonstrations and proofs‑of‑concept (PoCs) to secure the technical win.
• Enterprise Account Planning & Deal Execution: Actively participate in account planning, stakeholder mapping, and multi‑product roadmap development to expand footprint and drive upsell velocity in enterprise accounts. Maintain a strong presence in opportunity reviews and pipeline management (Salesforce).
• Customer Advisory & Strategic Guidance: Partner with existing clients as a dedicated account advisor, providing technical best practices on the implementation of the company products and strategic guidance on internet security, performance, and future‑proofing architectures.
• Cross‑Functional & Ecosystem Collaboration: Develop deep relationships across Sales, Product, Engineering, and Support to coordinate feature requests/escalations and deliver robust ecosystem integrations. Collaborate actively with external channel and alliance partners to expand territory footprint.
• Thought Leadership & Mentorship: Contribute to a high‑performance team culture. Share internal content, deliver specialized internal demos, author training material or blog posts, and mentor fellow engineering team members.
• Travel: Willingness to travel 25‑50% travel to align face‑to‑face with high‑growth accounts, enterprise prospects, and regional teams.

Requirements

• Professional Experience & Sales Methodology: Minimum 3+ years of experience in a customer‑facing sales engineering, consulting, or systems engineering role within enterprise segments. Knowledge in executing MEDDPICC validation and BANT qualifications.
• Expertise in Internet Technologies: Production‑grade expertise across all layers of the OSI Model, explicitly covering BGP routing protocols, GRE tunneling, TCP/UDP transport mechanics, authoritative and recursive DNS structures, HTTP(S) delivery, and SSL/TLS cryptographic handshakes.
• Solutions & Network Architecture: Deep technical knowledge of cloud security and performance portfolios. Proven experience with multi‑cloud/hybrid environments (AWS, GCP, Azure), reverse‑proxy topologies, SASE/SSE frameworks, Zero‑Trust network access (ZTNA), secure web gateways (SWG), CASB, DLP, and L3/L4/L7 DDoS mitigation architectures.
• Programmability & Scripting: Demonstrated proficiency with a scripting or programming language (e.g., Python, JavaScript, Bash, Lua, Go) to build custom edge logic, utilize RESTful APIs, or manage Infrastructure‑as‑Code (IaC) via tools like the company Terraform provider.
• Executive Presence & Relationship Building: Polished communication and high emotional intelligence (EQ) with a proven track record of building long‑term, trusted‑advisor relationships from front‑end developers up to senior C‑level executives (CIOs, CISOs, CTOs).
• Project Management & Execution: Strong ownership to manage projects, meet deadlines, prioritize competing demands, and focus on both quality and execution efficiency.
• Artificial Intelligence: Proficient in adoption and utilization of AI tools to l