Role overview The Boutique Concierge (f/m/x) is responsible for orchestrating the client experience, both in preparation and in real time. This role is centered on hospitality, coordination, and execution—ensuring that every interaction, from boutique visits to deliveries and reveals, is seamless, refined, and memorable. You operate both in front of and behind the scenes, ensuring that each moment feels effortless to the client while being precisely prepared and controlled.
Your craft
Work closely with Client Advisors and Boutique Management to ensure a refined and seamless client experience
Support and elevate all boutique visits and private appointments
Coordination of light hospitality rituals (coffee, champagne, refreshments)
Ensuring branded packaging and presentation meets the highest standards
Creating the right atmosphere for each moment (ambiance, setup, flow)
Appointment orchestration
Own the end-to-end preparation of appointments, ensuring readiness across all elements
Act as a facilitator during client visits, supporting flow, timing, and comfort
Operate flexibly between client-facing hosting and behind-the-scenes execution
Support the organization of special moments, such as:
Private salon presentations
Intimate gatherings or small client experiences
In-boutique or offsite curated interactions (e.g., hotel, residence, or private setting)
Deliveries, reveals & client moments
Coordinate and execute high-touch delivery experiences, including:
Boutique pickups with ceremony
In-person deliveries (home, office, or hotel) within the same city, acting as a true representative of the Maison—not a courier
Support virtual reveal experiences, including:
Booking and coordinating reveal slots
Preparing the piece (visual presentation, photography if required)
Facilitating live video interactions with the client
Contribute to thoughtful final touches, such as handwritten notes and personalized details
Handle boutique calls, emails, and requests relayed by the central concierge team
Maintain continuity between remote interactions and in-boutique experiences
Act as a key relay between clients, boutique teams, HQ, and central conciergerie operations
Ensure each interaction remains consistent, informed, and aligned across all touchpoints
Assist clients with lifestyle and logistical arrangements, enhancing their overall experience
Provide curated recommendations and coordinate requests as needed
Support travel-related arrangements, particularly for clients visiting Geneva
For high-value clients, collaborate behind the scenes to ensure a fully coordinated and effortless journey
Events & roadshow support
Provide select support to traveling teams and roadshows, ensuring consistency of experience standards
Assist with preparation and execution of client-facing moments outside the boutique when required
What will make you successful
Background in luxury hospitality, concierge services, or high-end client experience roles
Ideally educated in a recognized hospitality school
Approximately 5 years of relevant experience in a premium environment
Native level of English and French, any additional language (e.g. German) is a plus
Strong sense of hospitality, anticipation, and discretionExcellent organizational and coordination skills
Comfortable managing both front-of-house and behind-the-scenes responsibilities
A natural ability to create memorable, refined client moments
Benefits
Home office (depending on position requirements)
Referral program
Culture of feedback
#J-18808-Ljbffr
Your craft
Work closely with Client Advisors and Boutique Management to ensure a refined and seamless client experience
Support and elevate all boutique visits and private appointments
Coordination of light hospitality rituals (coffee, champagne, refreshments)
Ensuring branded packaging and presentation meets the highest standards
Creating the right atmosphere for each moment (ambiance, setup, flow)
Appointment orchestration
Own the end-to-end preparation of appointments, ensuring readiness across all elements
Act as a facilitator during client visits, supporting flow, timing, and comfort
Operate flexibly between client-facing hosting and behind-the-scenes execution
Support the organization of special moments, such as:
Private salon presentations
Intimate gatherings or small client experiences
In-boutique or offsite curated interactions (e.g., hotel, residence, or private setting)
Deliveries, reveals & client moments
Coordinate and execute high-touch delivery experiences, including:
Boutique pickups with ceremony
In-person deliveries (home, office, or hotel) within the same city, acting as a true representative of the Maison—not a courier
Support virtual reveal experiences, including:
Booking and coordinating reveal slots
Preparing the piece (visual presentation, photography if required)
Facilitating live video interactions with the client
Contribute to thoughtful final touches, such as handwritten notes and personalized details
Handle boutique calls, emails, and requests relayed by the central concierge team
Maintain continuity between remote interactions and in-boutique experiences
Act as a key relay between clients, boutique teams, HQ, and central conciergerie operations
Ensure each interaction remains consistent, informed, and aligned across all touchpoints
Assist clients with lifestyle and logistical arrangements, enhancing their overall experience
Provide curated recommendations and coordinate requests as needed
Support travel-related arrangements, particularly for clients visiting Geneva
For high-value clients, collaborate behind the scenes to ensure a fully coordinated and effortless journey
Events & roadshow support
Provide select support to traveling teams and roadshows, ensuring consistency of experience standards
Assist with preparation and execution of client-facing moments outside the boutique when required
What will make you successful
Background in luxury hospitality, concierge services, or high-end client experience roles
Ideally educated in a recognized hospitality school
Approximately 5 years of relevant experience in a premium environment
Native level of English and French, any additional language (e.g. German) is a plus
Strong sense of hospitality, anticipation, and discretionExcellent organizational and coordination skills
Comfortable managing both front-of-house and behind-the-scenes responsibilities
A natural ability to create memorable, refined client moments
Benefits
Home office (depending on position requirements)
Referral program
Culture of feedback
#J-18808-Ljbffr
