Founded in 1894, Universal Genève
is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.
At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.
This philosophy shapes the Conciergerie Ambassador role, where service is approached with the same care and precision as watchmaking itself.
For those ready to build a legacy
Joining Universal Genève at this stage means becoming part of a rare and defining relaunch, with the opportunity to help shape a new standard of client experience.
As a Conciergerie Ambassador (f/m/x), you are the first voice and first impression of the Maison. You will ensure that every interaction—whether a simple inquiry or a complex request—is handled with precision, care, and intention.
For those who value craft, ownership, and excellence in execution, this role offers the chance to contribute to a truly distinctive and modern vision of luxury service.
Role overview The Conciergerie Ambassador (f/m/x) is an elevated client interface, operating across phone and email as the primary entry point to the Maison.
This is a coordination-driven, content-led role, ensuring that each client request is handled end-to-end with clarity and consistency. Every interaction is approached as part of a single, continuous thread—from first contact to resolution, without fragmentation or loss of quality.
The role requires a strong sense of ownership, attention to detail, and service intuition—knowing when to act, how to anticipate, and how to adapt to each client context.
Your craft Client interface & Maison representation
Act as the first point of contact for all client inquiries via phone and email
Represent the Maison with precision, clarity, and consistency in every interaction
Provide accurate and structured information on products, services, and processes
Ensure each touchpoint reflects a tailored and considered approach, never generic
Inquiry management & coordination
Handle a broad range of client topics, including product information, availability, orders, and after-sales
Act as a central coordination point, connecting clients with boutiques, HQ, and relevant departments
Ensure each request is followed through end-to-end, maintaining continuity and accountability
Approach every interaction as part of a seamless journey, avoiding fragmentation or handoffs
Orders, delivery & remote purchase facilitation
Support clients in navigating pre-orders, orders, and delivery processes
Coordinate home deliveries and boutique collections, ensuring clarity and personalization
Provide guidance on shipping timelines, taxes, and logistics
Facilitate remote purchases when initiated by the client, ensuring a smooth and reassuring experience
Act as a relay with boutiques and logistics teams to ensure execution aligns with client expectations
Client data & system discipline
Capture and maintain accurate client data, including preferences and contextual information
Record meaningful qualitative insights (interests, previous interactions, expectations)
Ensure data is structured, complete, and actionable across systems
Contribute to a consistent and reliable client knowledge base
Escalations & cross-functional collaboration
Manage client escalations with ownership and composure
Liaise with after-sales, logistics, and boutique teams to resolve issues
Use available systems to access and communicate relevant information
Take responsibility for resolving issues proactively, ensuring the client experience remains intact
What will make you successful
At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles
Fluent (native level) in English and at least 1 of the following languages: French, German or Arabic
Strong communication skills with a clear, structured, and composed delivery
Highly organized, detail-oriented, and comfortable managing multiple workflows
A natural sense of ownership, accountability, and follow-through
Ability to balance process discipline with adaptability and client sensitivity
A mindset focused on precision, continuity, and quiet excellence in execution
Your new employer: We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
Home office (depending on position requirements)
Referral program
Development opportunities
Culture of feedback
Want to take on this mission and join our team? Apply now!
#J-18808-Ljbffr
is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.
At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.
This philosophy shapes the Conciergerie Ambassador role, where service is approached with the same care and precision as watchmaking itself.
For those ready to build a legacy
Joining Universal Genève at this stage means becoming part of a rare and defining relaunch, with the opportunity to help shape a new standard of client experience.
As a Conciergerie Ambassador (f/m/x), you are the first voice and first impression of the Maison. You will ensure that every interaction—whether a simple inquiry or a complex request—is handled with precision, care, and intention.
For those who value craft, ownership, and excellence in execution, this role offers the chance to contribute to a truly distinctive and modern vision of luxury service.
Role overview The Conciergerie Ambassador (f/m/x) is an elevated client interface, operating across phone and email as the primary entry point to the Maison.
This is a coordination-driven, content-led role, ensuring that each client request is handled end-to-end with clarity and consistency. Every interaction is approached as part of a single, continuous thread—from first contact to resolution, without fragmentation or loss of quality.
The role requires a strong sense of ownership, attention to detail, and service intuition—knowing when to act, how to anticipate, and how to adapt to each client context.
Your craft Client interface & Maison representation
Act as the first point of contact for all client inquiries via phone and email
Represent the Maison with precision, clarity, and consistency in every interaction
Provide accurate and structured information on products, services, and processes
Ensure each touchpoint reflects a tailored and considered approach, never generic
Inquiry management & coordination
Handle a broad range of client topics, including product information, availability, orders, and after-sales
Act as a central coordination point, connecting clients with boutiques, HQ, and relevant departments
Ensure each request is followed through end-to-end, maintaining continuity and accountability
Approach every interaction as part of a seamless journey, avoiding fragmentation or handoffs
Orders, delivery & remote purchase facilitation
Support clients in navigating pre-orders, orders, and delivery processes
Coordinate home deliveries and boutique collections, ensuring clarity and personalization
Provide guidance on shipping timelines, taxes, and logistics
Facilitate remote purchases when initiated by the client, ensuring a smooth and reassuring experience
Act as a relay with boutiques and logistics teams to ensure execution aligns with client expectations
Client data & system discipline
Capture and maintain accurate client data, including preferences and contextual information
Record meaningful qualitative insights (interests, previous interactions, expectations)
Ensure data is structured, complete, and actionable across systems
Contribute to a consistent and reliable client knowledge base
Escalations & cross-functional collaboration
Manage client escalations with ownership and composure
Liaise with after-sales, logistics, and boutique teams to resolve issues
Use available systems to access and communicate relevant information
Take responsibility for resolving issues proactively, ensuring the client experience remains intact
What will make you successful
At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles
Fluent (native level) in English and at least 1 of the following languages: French, German or Arabic
Strong communication skills with a clear, structured, and composed delivery
Highly organized, detail-oriented, and comfortable managing multiple workflows
A natural sense of ownership, accountability, and follow-through
Ability to balance process discipline with adaptability and client sensitivity
A mindset focused on precision, continuity, and quiet excellence in execution
Your new employer: We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
Home office (depending on position requirements)
Referral program
Development opportunities
Culture of feedback
Want to take on this mission and join our team? Apply now!
#J-18808-Ljbffr
Conciergerie Ambassador - Meyrin (f/m/x) Arbeitgeber: Universal Genève
Universal Genève ist ein herausragender Arbeitgeber, der seinen Mitarbeitern nicht nur eine faszinierende Karriere in der Luxusuhrenbranche bietet, sondern auch ein inspirierendes Arbeitsumfeld in Genf, das von Kreativität und Präzision geprägt ist. Mit einem starken Fokus auf persönliche Entwicklung und einem Kultur des kontinuierlichen Feedbacks fördert das Unternehmen die berufliche Entfaltung seiner Mitarbeiter und bietet gleichzeitig die Möglichkeit, Teil einer traditionsreichen Maison zu sein, die für ihre Exzellenz und ihren erstklassigen Kundenservice bekannt ist.
