Program and National Test Center Coordinator

Program and National Test Center Coordinator (PNTCC)

UMGC Europe

Location: Ramstein, Germany

Contingent III, 100% FTE, Full-Time, Pay Grade 003

The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators, education center personnel, faculty, administrative staff, and the military community at large. Occasional evening/weekend hours; travel in the KMC will be required.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels.
• Promote and support localized UMGC services, including hybrid classes and testing services.
• Provide operational and administrative duties to ensure offices and test centers are properly maintained.
• Maintain and expand knowledge of UMGC systems, including all customer relationship management (CRM) databases.
• Document all student contact through UMGC’s Customer Relations Management System.
• Maintain a positive relationship with the Education Services Officer (ESO) and military partners.
• Organize and participate in local outreach activities, professionally representing UMGC.
• Track and analyze class enrollments and student interest.
• Provide assistance with processing students’ military documentation.
• Execute site specific outreach plans to support university goals towards recruitment and retention.
• Provide National Test Center testing services as needed.
• Participate in UMGC staff meetings and training sessions as required.
• Track and compile monthly statistics and provide reports as needed.
• Maintain appropriate communication with immediate supervisor and other UMGC staff.
• Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Background in customer service.
• Able to work in a fast-paced and complex environment with attention to detail.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

• Applicants with a U.S. valid driver’s license and ability to obtain military driver’s permit in the host nation.

WHO MAY APPLY: Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700.

All submissions should include a cover letter and resume.

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.

Hiring Rate: $38,200.00

Additional Compensation: Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index.

About Us

UMGC is not just a great place to learn. It\’s also a great place to work. The university offers an array of career options, along with ample opportunities for growth and advancement.

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