Central Operations Manager, DACH (Logistics) (f/m/d)

Central Operations Manager, DACH (Logistics) (f/m/d)

Department: Operations

Employment Type: Full Time

Location: Berlin

Reporting To: General Manager

Description

About the company: At Upway, we are making electric mobility accessible to everyone. We are building the largest marketplace for reconditioned e-bikes, offering consumers the widest choice of ebikes, at a great price and with the peace of mind of professional reconditioning and warranties. By executing fast on our mission, we will accelerate the transition to greener ways of moving around, whilst reducing the amount of waste as we extend e-bikes’ lifecycle. We are excited to bring this vision to life and to play our part in addressing some of today’s biggest environmental challenges.

As we are scaling our operations, we are looking for great people to join our team and build the future of electric mobility. We want to work with talented individuals who are passionate about working on a meaningful mission and excited to work in a high pace environment. We are looking for people with a strong sense of teamwork and superior problem solving skills to help us build a great company and a fantastic place to work.

Your Mission

Upway is hiring a Central Operations Manager among its Operations team. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Central Operations Manager will be responsible for owning entire parts of operational flow, building processes to optimize operations, analyzing data to understand and bridge gaps, while working closely with the rest of the company to provide best in class experiences to customers. In particular, the Operations Manager will be in charge of Logistics.

This role centers on managing a diversity of operational aspects within the DACH region, from providing operational support to UpCenter teams on specific topics, to running region wide projects. This role will have a key focus on logistics topics:

• Strategic Oversight: Own the DACH logistics setup and routes, focusing on cost optimization, service level enhancement, fostering long-term partner relationships, and exploring alternative solutions.
• Performance Excellence: Achieve top-tier logistics and support metrics, including Estimated Time of Arrival (ETA), Service Level Agreement (SLA), and Net Promoter Score (NPS).
• Process Optimization: Design and implement processes to improve efficiency, customer experience, and financial performance with our logistics partners.
• Performance Monitoring: Establish tools and dashboards to gain precise insights into central operations and identify areas for improvement.
• Cross-functional Collaboration: Work closely with the DACH Central and UpCenter Operations teams, as well as internal stakeholders such as Supply & Planning (S&P), Product, and Tech.

What We’re Looking For

• Strong academic background
• 3y+ years of experience in Operations, Consulting, Finance, or equivalent
• Fluency in German and in English
• Ability to be both operational and data driven
• Superior problem solving skills
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope

Why Join Us

• At Upway, we strive to attract and retain top talents by offering a competitive compensation package that includes a generous stock option plan. Stock options give you the right to buy shares at a fixed price, so as Upway grows in value, so does your stake. It’s a long-term opportunity to build wealth and purpose, side by side.
• You will benefit from a 15% discount on an e-bike from our shop per year.
• You will receive public transport support to make commuting simpler and more sustainable, as well as phone allowance + brand new Macbook to work away
• You will operate in an environment where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You will work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
• You will enjoy exclusive offsites and team events to make time to connect and enjoy.

Ready to Ride?

• Apply now via our platform. Feel free to include links to past campaigns, growth results, or anything you\\\’re proud of. Don’t meet 100% of the criteria? That’s okay. If you\\\’re excited about the role and our mission, we’d still love to hear from you.

We believe diverse teams build better companies. We encourage applications from people of all backgrounds, identities, and experiences. If you see yourself in this role – even if you don’t meet every point – please reach out.

Let’s make e-bikes the new normal. Join Upway.