Operations Lead, Berlin

Operations Lead, Berlin

Department: Operations

Employment Type: Full Time

Location: Berlin

Reporting To: General Manager, DACH

Description

About us: Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 50,000 e-bikes in just three years and are growing fast! Upway\’s mission is to make e-mobility accessible to a wide range of people. Our goal is to build the largest and highest quality e-bike range by sourcing and reconditioning the best e-bikes.

Germany has become our largest market, and to support our growth we are looking for an Operations Lead. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Lead, Berlin will be responsible for owning the operational flow of our UpCenter in Berlin, our largest UpCenter globally. This includes managing all the teams in our UpCenter, including middle management, setting the priorities for the teams, managing the UpCenter P&L and operational targets, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

If you thrive in a fast-paced, entrepreneurial D2C environment and are ready to scale our operations, we want you to be part of our exciting growth journey!

Key Responsibilities:

• Build and lead a strong team of managers, operation associates and bike mechanics
• Define targets, priorities and strategy
• Own the UpCenter P&L/budget, ensuring targets are met
• Go deep into the data to find optimization opportunities
• Design and implement processes to optimize operational flow and financial efficiency
• Set up tools and dashboards to get an accurate view on operations
• Work closely with the rest of the company to support an extremely fast paced growth and expansion

What you will need

• Strong academic background
• 6+ years of experience in Operations, Consulting, Finance, or equivalent
• Fluency in English, proficiency in German is a plus
• Possess strong communication and leadership skills, able to lead, motivate and inspire a large team
• Superior problem solving skills: able to manage details, establish root causes, and to analyse data
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope

Benefits

• You work in an early-stage start-up backed by renowned investment funds such as Sequoia Capital, Exor Ventures and Global Founders Capital (Rocket Internet).
• You will be part of an exceptional team of talented employees who thrive in a fast-paced environment and are committed to the common mission.
• At Upway, you take on as much responsibility as you can handle and have great learning and growth opportunities!
• Bureaucracy and slow processes do not exist with us! You work flexibly and solution-oriented and do not have to wait long for important decisions.
• You are one of the first employees in the German Upway team and actively shape the culture of the team.
• You will receive stock options as part of your compensation package.
• You benefit from a 15% discount on an e-bike from our shop per year.