Relationship Manager

Relationship Manager

Ort: Altstadt
Unternehmen: US Bank
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A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
What is the purpose of this Role?
As a Relationship Manager at Elavon, you are expected to take full responsibility for retaining existing and acquiring new businesses through your own and through our existing partner network across Emerging segments vertical in the Enterprise segment and relationship building with customers and partners in Germany, Austria and Switzerland.
This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.

1. Accountabilities for your role – what are you expected to do?
   • Retain strategic customers in Germany
   • Manage relationships with the customers in the Emerging segments for Germany, Austria and Switzerland
   • Identify, approach and win new Enterprise customers in the Emerging Segments
   • Present Elavon offer to new and existing customers, pitch to the senior stakeholders as a part of wining new business opportunities
   • Identify new business opportunities, referral partners that can empower Elavon position in the region
   • Coordinate business development programs and call schedule
   • Manage negotiations with customers, work on pricing offers within the target rate of return
   • Prepare proper documentation and close the transaction
   • Act in alignment with company policy and regulatory requirements
   • Monitors and analyze relationship plan results and account activities
   • Develop solutions for problems identified across customers portfolio
   • Create an exit barriers for the customers so Elavon business is secured effectively
   • Represent Elavon during the meetings with customers, fairs, industry meetings
   • Take part and manage projects in order to provide customers with top level of services
   • Prepare and run meetings with potential customers- using online tools and face to face
   • Identify buying center, present Elavon offer to potential customers, establish relationships with the key decision-makers and close deals
   • Negotiate most attractive commercials for Elavon
   • Identify and participate in tenders announced in the Emerging industry, take direction on each case, both internally and externally
   • Establish relationships and align with strategic partners in the industry
   • Seek new business opportunities and new sources of revenue to accelerate new sale
   • Meet identified KPIs and achieve sales targets
   • Support Elavon admin/support team with various administrative issues in application/boarding process
   • Present various business cases during internal meetings and forums
   • Document and update business opportunities in CRM system
2. Competencies for your Role – how are you expected to behave?
   Ethics and trust
   Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
   Risk
   Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
   Collaboration
   Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
   Customer centricity
   Build strong customer relationships and deliver customer-centric solutions.
   Drive for results
   Hold self and others accountable to consistently achieve meaningful results.
3. Technical Competencies for your Role – what are you expected to know? (software, programs, skills)
   • German speaker
   • MS Office
   • Sales and negotiation Skills,
   • Communication Skills,
   • Presentation Skills,
   • Time Management Skills
   • Business English, additional language apart from German and English will be most welcomed
   • Ability to establish strong relationships
   • Ability to work under pressure
   • Result-oriented approach
4. Qualifications Required to perform your Role? (experience, language, driving licence etc)
   • Minimum 2 years of experience in payment/fintech industry or one of emerging verticals ( i.e. fuel, transit, unattended, insurance, parking etc.)
   • Existing relationships with customers and/or partners in one of the areas mentioned above
   • Successful sale to large customers
   • Education or training in new business acquisition
   • Experienced to pitch to senior stakeholders in large organizations
   • Driving licence
   • German speaker, business English
5. Control Function Disclosure
   This role has been identified as a Controlled Function ("CF4") under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
   If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
   Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
   Benefits:
   We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
   This is an Elavon posting. Elavon is a part of the U.S. Bank family.
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