Support Consultant

Role: Support Consultant

Location Germany (Remote)

Description:

We are looking for looking for consultant who can provide support for HCL connections platform (agree21Communities and weConnect)

Job Responsibilities

• Documentation according to the customer's specifications
• Implementation of ITIL processes, in particular
• Incident Management
• Problem Management
• Change Management
• Request Management
• Release Management
• Processing of Service Requests
• Second Level Support
• Coordination of 3rd level support of the manufacturer
• Support in the assessment of IT risks
• Implementation of integration and system tests
• Test support and test coordination according to the client's specifications

Required Skills

Very good knowledge of operation, functions and handling of

• HCL Connections Administration,
• Domino Notes Functions,
• Connections Administration Toolkit (CAT),
• Interface management and WebSphere basics,
• LDAP/TDI,
• HTML, CSS, Java Script, Java,
• Redhat Linux.
• Fluency in English and German

Desired Skills

The successful candidate will also possess some, experience in following:

• HCL WebServer,
• HCL Mobile App,
• Redhat Linux System Environment