Internal Sales in Aachen

Employment type

• Full-time, office-based
• About the client

This role is for an international technology company headquartered in Aachen and a leading provider of battery test and formation systems.

For more than 50 years, the company has developed tailored power-electronics, hardware and software solutions for battery manufacturers, automotive and e-mobility businesses, research institutes and universities.

Its systems support the testing, development, quality assurance and production of energy-storage technologies, including lithium-ion, lead-acid, Ni MH and other battery types.

The opportunity

The company is seeking a commercially minded and technically capable

Internal Sales professional to join its headquarters team in Aachen.

The role supports the sales process from initial customer enquiry through to quotation, order handover and ongoing customer support.

Working closely with external sales, project management, engineering, service and production teams, you will help ensure customers receive accurate, responsive and commercially appropriate technical solutions.

Key responsibilities

• Respond to customer sales enquiries and technical requests in a professional and timely manner.
• Prepare, issue and follow up quotations, costings, proposals and tender documentation.
• Support the development of technical and commercial solutions alongside engineering and project teams.
• Provide day-to-day support to existing customers and maintain strong customer relationships.
• Coordinate with field sales colleagues throughout the sales process.
• Process and manage customer orders, ensuring technical, commercial and delivery information is complete and accurate.
• Liaise with project management, design, production, purchasing, service and finance teams.
• Maintain customer records, quotations, sales opportunities and order status within CRM/ERP systems.
• Assist with customer documentation, contract review and clarification of delivery scope.
• Support international sales representatives and distribution partners with product, quotation and order information.
• Identify opportunities for repeat business, cross-selling and improved customer service.
• Help resolve customer queries and escalat[e] more complex technical matters to the relevant internal teams.
• Contribute to sales reporting, pipeline management and continuous improvement of internal sales processes.
• Candidate profile
• Experience in internal sales, sales support, customer service, order processing or technical sales within a technical or industrial environment.
• A technical qualification, engineering background or practical understanding of technical products would be highly beneficial.
• Experience in power electronics, electrical engineering, battery technology, automation, test and measurement, or industrial equipment is advantageous.
• Able to understand customer requirements and communicate technical information clearly.
• Confident preparing quotations, managing enquiries and following opportunities through to order placement.
• Highly organised, accurate and able to manage multiple priorities.
• Strong communication and relationship-building skills, with a proactive and customer-focused approach.
• Comfortable using CRM, ERP and Microsoft Office systems.
• Able to work independently while collaborating effectively with cross-functional and international teams.
• Language requirement

Fluent German is essential.

You must be able to speak, read, write and understand German confidently in a professional setting.

• Strong English language skills are also required due to the companies international customers and internal teams.
• Additional languages are advantageous.
• What our client offers
• A varied internal sales position within an established international engineering business.
• The opportunity to work in the fast-growing battery, e-mobility and energy-storage market.
• Close collaboration with experienced technical, project and service teams.
• A supportive working environment with flat hierarchies and personal responsibility.
• Structured onboarding, training and development opportunities.
• An office-based position at the head office in Aachen.
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