Service Coordinator f/m/d (80-100%)

pAt ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. /ph3This position reports to: /h3pService Operations Manager /ph3Your role and responsibilities /h3pIn this role, you will coordinate on-site service activities and ensure they are carried out in accordance with ABB and customer requirements. On a daily basis, you will act as the primary point of contact for customers during the execution of service assignments. You will contribute your expertise by providing responsive service coordination and exceeding customer expectations. /ph3You will be mainly accountable for: /h3ulliPlanning and coordinate on-site service activities in compliance with legal regulations and contractual requirements. /liliMonitoring the completion of service visits and ensure that all documentation and project records are completed in a timely manner. /liliReviewing and verify service reports for quality assurance purposes and identify any deviations. /liliPlanning and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance. /li /ulh3Qualifications for the role /h3ulliStrong knowledge of Salesforce Field Service (FSL) with hands-on experience in service coordination and dispatching. /liliProven experience in service planning, project management, and document control. /liliDemonstrated expertise in technical operations involving low- and medium-voltage systems, including maintenance and servicing activities. /liliExcellent organizational and planning skills, with strong attention to detail and a high level of reliability. /liliSolid understanding of legal and regulatory requirements related to service delivery and project execution. /liliPassion for customer service excellence and continuous process improvement. /liliFluent in German and English, both written and spoken. /li /ulh3Benefits /h3ulliAttractive compensation including bonus, 13th-month salary, and participation programs (ESAP). /liliCareer development through targeted training and development opportunities. /liliREKA checks for leisure and travel. /liliCompany holidays between Christmas and New Year. /liliVarious discounts on sports equipment, electronics, and health wellness offers. /liliContribution toward gym membership. /li /ulh3More about us /h3pABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. /ppThe recruitment process is managed by Talent Partner Emma Aslani. /ppBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. /ph3Ready to make an impact? /h3 #J-18808-Ljbffr