Senior Support Engineer

Location: Aachen

Utimaco is an international provider of IT security solutions, based in Aachen. Utimaco develops hardware security modules and compliance solutions for telecommunication providers in the field of regulation. Utimaco is one of the world’s leading manufacturers in both technology segments. The company´s goal to protect people and ideas has been committed to over 200 employees. Customers and partners value the reliability and long-term investment security solutions. Utimaco stands for recognized product quality, user-friendly software, excellent support and products that effectively meet market requirements.

Your tasks

• As a member of our support team, you will be the contact person for our customers and partners; this also in 7x24h use;
• You will receive technical problems and work out solutions and opportunities for improvement in close cooperation with the development department;
• You will support our customers in the support of the systems and, in addition to product configuration, you will also deal with the RedHat Linux-based OS environment;
• You will carry out application tests and support development and product management in the market launch of new features and products.
• You independently plan service assignments at the customer’s site and are responsible for their implementation, also on site at the customer’s site.

Your profile

• You have several years of professional experience in direct customer support.
• You have a very good technical understanding and grasp complex technical situations quickly. The administration and configuration of Linux servers or other Unix-based platforms does not present you with challenges;
• You enjoy communicating directly with the customer and are goal-oriented and conscientious;
• Very good knowledge of TCP/IP networks, databases and Unix tools such as shell scripting and network analyzers round off your profile;
• Fluent German as well as English skills are mandatory for dealing with our international customers;

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
• Early risers and night owls – thanks to a flexible working model you can organise your working day yourself.
• We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions.
• We provide all employees with health insurance for overseas travel and private accident insurance.
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
• Through targeted training you have the opportunity to develop professionally and personally.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.

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