Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Help maintain and investigate problem tickets in our new Ticketing system.
- Arbeitgeber: Join Utimaco, a leader in IT security solutions with a global impact.
- Mitarbeitervorteile: Enjoy flexible working hours, free snacks, and a friendly corporate culture.
- Warum dieser Job: Develop your consulting and analytical skills while shaping the future of IT security.
- Gewünschte Qualifikationen: Fluent in German and English, with knowledge of SQL and JIRA preferred.
- Andere Informationen: Be part of a diverse team from 42 nationalities and grow with targeted training.
Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 35 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world’s leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.
With our global network of partners and customers, we help to make digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world safer – together we are shaping the future of IT security.
This is an opportunity for someone who wants to develop consulting and BA skills early. The work is around a Ticketing system which has recently gone live and is in its early Production phases:
- Maintaining our log of “Problem tickets” highlighting process issues or errors from 1st level support.
- Investigating above tickets.
- Providing input into process definition based on observations and analysis. This includes both with an external supplier at Level 1 and also internal employees at Level 2.
Your profile
- Secure handling of office products.
- Knowledge of creating queries – e.g. SQL.
- Experience with / knowledge of JIRA desirable.
- You have an analytical mindset and want to take on new challenges.
- Fluent in German and very good English skills.
We offer
- An open and friendly corporate culture characterized by constructive and collaborative interaction.
- Thanks to a flexible working model, you can organize your working day yourself.
- Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
- Through targeted training, you have the opportunity to develop professionally and personally.
- Free beverages, fresh fruit, and sweets.
Do you feel addressed? Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
#J-18808-Ljbffr
Student Worker IT Service Management Arbeitgeber: Utimaco Safeware AG
Kontaktperson:
Utimaco Safeware AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Student Worker IT Service Management
✨Tip Number 1
Mach dich mit den Tools und Technologien vertraut, die in der Stellenbeschreibung erwähnt werden, insbesondere mit JIRA und SQL. Wenn du bereits praktische Erfahrungen hast, sei bereit, diese in einem Gespräch zu teilen.
✨Tip Number 2
Zeige deine analytischen Fähigkeiten, indem du Beispiele aus früheren Projekten oder Studien anführst, wo du Probleme identifiziert und Lösungen vorgeschlagen hast. Dies wird dir helfen, dich von anderen Bewerbern abzuheben.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit Ticketing-Systemen zu sprechen. Wenn du noch keine direkte Erfahrung hast, recherchiere, wie solche Systeme funktionieren und welche Herausforderungen häufig auftreten.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über Utimaco und deren Unternehmenskultur zu erfahren. Vielleicht kennst du jemanden, der dort arbeitet oder gearbeitet hat, und kann dir wertvolle Einblicke geben, die dir im Vorstellungsgespräch helfen können.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Student Worker IT Service Management
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Utimaco's mission and values. Highlight your understanding of their role in IT security and how you can contribute to their goals.
Tailor Your CV: Make sure your CV reflects relevant skills such as SQL knowledge, experience with JIRA, and your analytical mindset. Emphasize any previous experience that aligns with the responsibilities mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your language skills in German and English, and how they will benefit your role in IT Service Management.
Specify Availability and Salary Expectations: Clearly state your earliest possible starting date and salary expectations in your application. This shows transparency and helps the company understand your requirements.
Wie du dich auf ein Vorstellungsgespräch bei Utimaco Safeware AG vorbereitest
✨Show Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss examples from your past experiences where you successfully analyzed data or solved problems. Highlight any relevant projects or coursework that demonstrate your ability to think critically.
✨Familiarize Yourself with JIRA
Even if you don't have extensive experience with JIRA, showing that you understand its purpose and functionality can set you apart. Consider exploring tutorials or documentation beforehand to familiarize yourself with how it works and be ready to discuss it during the interview.
✨Prepare for Technical Questions
Expect questions related to SQL and ticketing systems. Brush up on your SQL skills and be ready to explain how you would create queries or troubleshoot issues within a ticketing system. This will demonstrate your technical competence and readiness for the role.
✨Emphasize Your Language Skills
Fluency in German and good English skills are essential for this position. Be sure to highlight your language abilities during the interview, perhaps by discussing previous experiences where you used both languages effectively in a professional setting.
