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- Aufgaben: Coordinate global service teams and optimize IT workflows for the Vaillant Group.
- Arbeitgeber: Join Vaillant Group, a leader in sustainable technology and innovation.
- Mitarbeitervorteile: Enjoy mobile work options, flexible hours, and attractive bike leasing.
- Warum dieser Job: Be part of a dynamic team focused on agile solutions and environmental sustainability.
- Gewünschte Qualifikationen: Master's degree in relevant fields and experience in IT service management required.
- Andere Informationen: Apply online to help us go paperless and support our carbon-neutral goals.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work. Both count. Both are us.
Company : Vaillant Group Business Services GmbH Location : Remscheid-DEU Country : Germany (DE) Brand : Vaillant Group
What makes us special
- Mobile working : We offer our employees the opportunity to work mobile for up to 70% of their working hours. In addition, they can work from a country in the European Union for up to 30 days a year.
- Flexible working hours : We offer flexible working hours so that family and career can be individually coordinated.
- Job bike : We offer company bike leasing at attractive conditions for all our employees.
What we achieve together
- As IT Service Manager , you will be responsible for coordinating the various parties in the global service organization for the Industrial division of the Vaillant Group.
- Your tasks include conducting meetings and stand-ups with the AMS consultants of the operational business (SAP ECC, SAP S4/HANA, interfaces).
- Tracking and tracing tickets and their resolution speed, as well as deriving and initiating necessary measures and escalations is part of your role.
- In addition, cost-efficient service provider management through performance tracking and control is your responsibility.
- Service workflow optimization in cooperation with SAP teams to increase the speed of resolution is also your task.
- You will provide support in the management of Hypercare activities in the context of S4/HANA rollouts.
What makes us successful together
- Qualifications : Successfully completed university degree (Master’s degree), e.g. in computer science, economics, engineering or natural sciences.
- Know-how : You have several years of professional experience in a comparable environment and have in-depth knowledge of IT service management, provider management and the use of ticket systems (HPSM, ServiceNow).
- Personality : A high degree of team spirit, strong coordination skills and effective prioritization as well as decisiveness and implementation strength make you unique. In addition, you are open to change and have a high affinity for software / IT topics, ideally process management.
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications.
Let’s save the environment together and eliminate paper applications.
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IT Service Manager (m/f/d) Arbeitgeber: Vaillant Group
Kontaktperson:
Vaillant Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Service Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific IT service management tools mentioned in the job description, such as HPSM and ServiceNow. Having hands-on experience or certifications in these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in coordinating teams and managing service workflows. Be prepared to discuss specific examples of how you've optimized processes in previous roles, especially in relation to SAP systems.
✨Tip Number 3
Showcase your ability to work in a flexible environment. Since the role offers mobile working and flexible hours, emphasize your adaptability and any previous experiences that demonstrate your success in similar settings.
✨Tip Number 4
Research the Vaillant Group's commitment to sustainability and carbon neutrality. Being able to align your personal values with the company's mission can make a strong impression during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Service Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Manager position. Understand the key responsibilities, such as coordinating with AMS consultants and managing service workflows, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your professional experience in IT service management and provider management. Mention specific tools you have used, like HPSM or ServiceNow, to demonstrate your expertise.
Showcase Your Skills: Focus on your coordination skills, team spirit, and ability to prioritize tasks effectively. Provide examples of how you've successfully managed projects or resolved issues in previous roles to illustrate these qualities.
Craft a Strong Cover Letter: Write a personalized cover letter that connects your background and skills to the values and goals of Vaillant Group. Express your enthusiasm for the role and how you can contribute to their mission of becoming more agile.
Wie du dich auf ein Vorstellungsgespräch bei Vaillant Group vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT Service Manager. Familiarize yourself with concepts like service workflow optimization, ticket management systems, and the specifics of SAP S4/HANA rollouts.
✨Showcase Your Experience
Prepare to discuss your previous experiences in IT service management and provider management. Highlight specific examples where you successfully coordinated teams or improved service delivery.
✨Demonstrate Team Spirit
Since the role requires strong coordination skills and teamwork, be ready to share instances where you effectively collaborated with others. Emphasize your ability to prioritize tasks and make decisive actions.
✨Embrace Change
The company values adaptability and openness to change. Be prepared to discuss how you've handled changes in past roles and how you can contribute to a more agile work environment.
