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- Aufgaben: Drive sales and build lasting client relationships in a luxury boutique.
- Arbeitgeber: Join Maison Valentino, where creativity meets business in an inclusive community.
- Mitarbeitervorteile: Enjoy a collaborative environment with opportunities for mentorship and personal growth.
- Warum dieser Job: Be part of a prestigious brand that values individuality and exceptional service.
- Gewünschte Qualifikationen: Proven sales experience and strong client relationship skills are essential.
- Andere Informationen: Contribute to a culture of inclusivity and equity while achieving top performance.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
POSITION: SENIOR CLIENT ADVISOR
We are seeking a Senior Client Advisor with a well-established client portfolio, primarily local, who demonstrates excellence in clienteling and KPI management, with a strong focus on sales performance.
The ideal candidate for this position is a professional who excels in client relationships and can build lasting trust and loyalty, contributing to the growth and consolidation of the boutique. It is also essential that the candidate is capable of continuously monitoring and optimizing key sales KPIs, such as conversion rate, average transaction value (ATV), cross-selling, and upselling, achieving top performance in every aspect of sales.
We are looking for someone who can best represent the brand’s values and drive the boutique to reach and exceed set targets, always offering a level of service that reflects our company’s identity and prestige.
Main Responsibilities
Clienteling and Sales : Drive boutique business through exceptional clienteling, consistently achieving above-average KPIs (conversion rate, cross-selling, average transaction value, upselling).
Customer Experience : Set a model in customer journey, creating excitement and desire in every interaction, offering high-level service across all product categories, with a strong focus on fostering loyalty.
External Relations Management : Support the Store Manager in developing external relationships, following corporate CRM guidelines and promoting partnership sales.
Collaboration and Teamwork
Mentorship and Leadership : Encourage the team to explore unconventional sales opportunities, mentor other Client Advisors, and regularly share sales goals and KPIs.
Operations and Visual
Operational Processes : Ensure compliance with company procedures, collaborate on operations, and maintain order and safety in the boutique, even in the absence of the Operations team.
Visual Merchandising : Monitor HQ visual criteria execution, ensuring the appeal and organization of displays and interior spaces.
Key Competencies
Exemplary in empathy and good manners, with strong teamwork spirit and in-depth product knowledge across categories. Proven sales abilities, storytelling skills, and a keen sensitivity to brand values and mission, managing client interactions with adaptability and insight in every interaction.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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Senior Client Advisor - Berlin Kurfurstendamm Arbeitgeber: Valentino
Kontaktperson:
Valentino HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Client Advisor - Berlin Kurfurstendamm
✨Tip Number 1
Make sure to showcase your existing client portfolio during the interview. Highlight specific examples of how you've built trust and loyalty with clients, as this is crucial for the Senior Client Advisor role.
✨Tip Number 2
Familiarize yourself with Maison Valentino's brand values and mission. Be prepared to discuss how you can embody these values in your client interactions and contribute to the boutique's success.
✨Tip Number 3
Demonstrate your understanding of key sales KPIs like conversion rates and average transaction value. Come ready with strategies or past experiences that show how you've successfully optimized these metrics in previous roles.
✨Tip Number 4
Emphasize your teamwork and mentorship skills. Share examples of how you've supported colleagues in achieving sales goals, as collaboration is a key aspect of the role at Maison Valentino.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Client Advisor - Berlin Kurfurstendamm
Tipps für deine Bewerbung 🫡
Understand the Brand: Familiarize yourself with Maison Valentino's values, mission, and product offerings. This understanding will help you align your application with the brand's identity and demonstrate your passion for the company.
Highlight Relevant Experience: Emphasize your experience in clienteling and sales performance. Provide specific examples of how you've achieved KPIs like conversion rates and upselling in previous roles to showcase your suitability for the Senior Client Advisor position.
Showcase Your Client Relationships: Detail your established client portfolio and how you've built trust and loyalty with clients. Mention any strategies you've used to foster long-term relationships, as this is crucial for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the key competencies mentioned in the job description, such as empathy, teamwork, and product knowledge. Make sure to convey your ability to inspire and lead others in a retail environment.
Wie du dich auf ein Vorstellungsgespräch bei Valentino vorbereitest
✨Showcase Your Clienteling Skills
Be prepared to discuss your experience in client relationships and how you've built trust and loyalty with clients. Share specific examples of how you've achieved above-average KPIs in previous roles.
✨Demonstrate Your Sales Acumen
Highlight your understanding of key sales metrics like conversion rate, average transaction value, and upselling. Be ready to explain how you have optimized these KPIs in your past positions.
✨Emphasize Team Collaboration
Talk about your experience working in a team environment and how you've mentored others. Discuss how you can contribute to fostering a collaborative atmosphere in the boutique.
✨Align with Brand Values
Research Maison Valentino's brand values and mission. During the interview, express how your personal values align with theirs and how you can represent the brand's identity through exceptional customer service.
