Associate Director, Patient Services

Overview

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain.

Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

To learn more about Valeris, please visit www. valeris. com.

Responsibilities

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions.

In this position, you will be responsible for the execution of the innovative products and programs built to demonstrate definite value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why Valeris is most uniquely positioned to execute the solution.

The team member in this role will assure implementation and operation of Valeris solutions to ensure they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.

Responsibilities include, but are not limited to

• Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
• Lead research around the product(s), competitors and current offerings (if existing product).
• Analyze the product needs and the client goals to develop a proposed solution that considers risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders.
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions.
• Actively participate in meetings with prospective clients.
• Collaborate with Operations (Pharmacy and Com Ops) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers.
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris’ transition guarantee.
• Monitor client portfolio for assurance that Valeris’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures.
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.
• Maintain and promote a positive learning environment in all training settings.
• Adhere to all training deadlines and corporate policies related to access and handling of confidential data.
• Ensure all SOPs are followed consistently across training delivery and documentation.
• Perform additional tasks or projects as assigned.

Qualifications

Minimum 6 years of healthcare industry experience.

Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.

Previous personnel/team management experience is required; experience managing managers is a plus.

Must be willing to work in Jeffersonville, IN.

• Preferred Attributes
• Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results.
• Passion for taking on complex product solutions with a multi‑faceted competitive industry landscape.
• Ability to effectively collaborate and influence customers.
• Ability to drive a strategy based on competition, market dynamics and emerging technologies.
• Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins.
• Excellent written and oral communication skills.
• Excellent organization, management and execution capabilities.
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Ability to act independently with sound business intelligence and professional maturity while working through others to accomplish goals.
• Ability to create consensus among cross‑functional departments and bring closure to projects/initiatives.
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure.
• Strong leadership, coaching and people development skills.
• Physical Demands & Work Environment
• Regularly required to talk or hear; frequently required to sit for long periods of time, use hands to type, handle or feel, and reach with hands and arms.
• Must be able to type 35 words per minute with 97% accuracy.
• Flexibility to travel as needed is preferred.
• Operates in a professional office environment; uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work‑life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
• A mission‑driven, inclusive culture where your work makes a meaningful impact.

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position.

Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.

Valeris is proud to be an equal opportunity employer.

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