Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.The OpportunityAt Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.We are proud of:The work we do and the innovation we driveOur values of share, care a nd dareA workplace culture that fosters creativity, diversity and autonomyOur borderless, global framework, which enables seamless collaborationRole PurposeThe Director - Strategy, Partnerships, AI, CRM & Customer Transformation (all genders) leads strategic client engagements at the intersection of artificial intelligence, customer experience, CRM, strategic partnerships, and business transformation. The role helps clients define and execute transformation strategies that deliver measurable business outcomes while growing Valtech's AI, CRM, Customer Transformation, and partner ecosystem capabilities. The position combines executive advisory, strategy definition, partnership development, practice leadership, business development, and delivery oversight.PositioningA client-facing leadership role focused on strategy, AI-enabled customer transformation, CRM modernization, strategic partnerships, consulting growth, and delivery excellence within Valtech.Key AccountabilitiesStrategy & Market LeadershipDefine the strategic direction for AI, CRM, customer transformation, and partnership-led growth initiativesTranslate market trends, client priorities, and emerging AI capabilities into differentiated Valtech propositionsDevelop strategic roadmaps that connect business value, customer experience, technology modernization, and operating model changeClient LeadershipServe as a trusted advisor to C-level stakeholders on AI, CRM, customer transformation, partnership opportunities, and digital business strategyLead executive workshops and transformation programs from strategy through implementationDrive business value realization and long-term client partnershipsAI & Transformation ConsultingDefine AI adoption strategies and enterprise transformation roadmaps aligned to client business objectivesDesign future-state operating models that enable sustainable growth, innovation, and transformation at scaleLead large-scale business and technology transformation initiatives across industriesCRM & Customer Experience TransformationLead customer transformation programs across marketing, sales, commerce, and customer service functionsShape CRM and customer engagement strategies leveraging modern digital platforms and AI-enabled solutionsGuide clients through CRM modernization initiatives involving platforms such as Salesforce, Microsoft Dynamics, and Adobe Experience CloudStrategic Partnerships & Ecosystem DevelopmentDevelop and nurture strategic partnerships with technology vendors, platform providers, and ecosystem partners relevant to AI, CRM, and customer transformationCollaborate with partner organizations to shape joint propositions, co-selling opportunities, and integrated client solutionsStrengthen Valtech's market position through partnership-led innovation, thought leadership, and go-to-market collaborationPractice & Capability LeadershipBuild and scale Valtech's Strategy, Partnerships, AI, CRM & Customer Transformation capabilityDevelop market-leading service offerings, methodologies, accelerators, and partner-enabled solutionsMentor consultants and senior practitioners within the practiceSupport recruitment, talent development, and capability growth initiativesCommercial GrowthDrive pipeline development and contribute to practice revenue growthLead strategic pursuits, proposal development, partner-supported opportunities, and executive presentationsExpand existing client relationships and identify new business opportunitiesCollaborate with Client Partners, Partner Leads, and Delivery Leaders to grow strategic accountsDelivery LeadershipOversee successful execution of complex transformation portfoliosEnsure delivery excellence, customer satisfaction, quality, and commercial performanceEstablish governance, risk management, and value realization frameworksExperience & Qualifications10+ years of experience in management consulting, digital transformation, customer transformation, strategy, partnerships, or technology leadershipProven track record in defining and executing AI and technology-enabled transformation strategiesStrong expertise in customer transformation, CRM consulting, and strategic partnership developmentDemonstrated success leading large-scale transformation program #J-18808-Ljbffr
Director - Strategy, Partnerships, AI, CRM & Customer Transformation (all genders) Arbeitgeber: Valtech
Als Arbeitgeber bietet unser Unternehmen eine herausragende Arbeitsumgebung für Senior AI Engineers, die vollständig remote arbeiten möchten. Wir fördern eine Kultur der Zusammenarbeit und des kontinuierlichen Lernens, in der Mitarbeiter durch Mentoring und professionelle Entwicklungsmöglichkeiten wachsen können. Zudem profitieren unsere Angestellten von umfassenden Gesundheitsleistungen und flexiblen Arbeitsmodellen, die eine ausgewogene Work-Life-Balance unterstützen.
