Client Experience Project Manager Europe-CIS in Genève

h3Are you a good match? /h3 pYou have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries. /p pYou possess very strong project management and organizational skills, paired with a strong attention to detail. /p pYou show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities. /p pYou demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude. /p pYou have strong communication skills and are fluent in both French English. /p pYou are proficient in PowerPoint Excel. /p h3What are we expecting from you? /h3 pThe role is based in Geneva, attached to the regional Retail Client department and reporting to the Client Experience Manager Europe-CIS. /p pAs a Client Experience Project Manager, you coordinate and follow-up on various regional initiatives aimed at optimizing the client experience, particularly concerning tools, gifting, hospitality and client satisfaction. /p pYour main responsibilities include but are not limited to the following ones: /p ul liCoordinate and execute regional client experience initiatives across Europe in line with Maison guidelines /li liOversee and optimize forecasting, stock budget management, operational follow-up and implementation of client experience tools and gifting /li liDevelop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience /li liCoordinate with markets, suppliers and internal stakeholders in various projects requests and support markets in implementation /li liMonitor client satisfaction and follow-up on action plans /li liAnalyze client feedback, KPIs and insights to identify improvement opportunities /li liInitiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience /li /ul h3More than a role…we recruit for a career! /h3 pBy joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations. /p h3The recruitment process /h3 pIf your profile matches our search criteria, you will be contacted by the Human Resources team for an interview. Along the recruitment process you will meet the Human Resources Manager Europe-CIS, the Client Experience Manager Europe-CIS and the Client Development Director Europe-CIS. /p pOtherwise, you will receive an email to inform you that your application has not been successful. /p #J-18808-Ljbffr