Customer Service Representative in Leuna

Position SummaryThe Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.Essential Duties And ResponsibilitiesAccurately and promptly enter purchase orders received from customers and from the sales representatives they support.Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices.Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality.Education & ExperienceEducation: Completed vocational training as an office management clerk, industrial clerk, freight forwarding clerk, or comparable commercial vocational training.Languages: Germn (C1), English (B2) mandatory. Excellent verbal and written communication skills both in German and English.Experience: 2-3 years in B2B customer service-related areas.Knowledge, Skills, & TalentsInitial professional experience in customer serviceExtensive knowledge of MS OfficeCustomer-first mindsetAbility to handle stressful situations effectivelyAbility to provide professional feedback to customers and internal departmentsWhat we offerAttractive benefits: competitive compensation based on the regional collective bargaining agreement for the chemical industry and a company pension plan30 days of vacation per yearA permanent, full-time positionResponsibility for people and the planet: Our corporate standards place the highest priority on safety, ethical principles, and shaping a sustainable futureA dynamic, international, and intercultural corporate culture characterized by teamwork, respect, and mutual appreciationShaping the future: We believe that the knowledge, qualifications, and motivation of our employees are the key to our company’s success. Every single person has the opportunity to make an important contribution.Opportunities for growth: Vantage supports your personal professional development to help you build a successful careerEqual Employment OpportunityVantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.About VantageVantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.