Variosystemsdevelopsand manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace &Defenceand SmartInfrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems.
Job Description
- Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
- Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
- Keep your customers transparently updated with accurate documentation and communication.
- Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
- Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
- Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.
Qualifications
- Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
- Hands-on knowledge of SAP, CRM and ticketing platforms.
- Clear communicator, structured mindsetand high resilience under pressure.
- Strong organizational skills and the ability to prioritize in fast-paced environments.
- Fluent in English and Italian (written and spoken), German is a plus.
Additional Information
- Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
- A fast-moving environment where momentum is not lost in approval loops.
- Collaborate with colleagues and customers across countries, industries, and perspectives.
- A workplace shaped by technology, curiosity, and continuous improvement.
- Challenges with scale, depth, and enough complexity to keep you learning.
#J-18808-Ljbffr
Customer Success Manager (m/f/d) in Mendrisio Arbeitgeber: Variosystems AG
Variosystems ist ein hervorragender Arbeitgeber, der seinen Mitarbeitenden nicht nur ein dynamisches und innovatives Arbeitsumfeld bietet, sondern auch zahlreiche Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. Mit einem starken Fokus auf Teamarbeit und einer offenen Kommunikationskultur fördern wir eine Atmosphäre, in der Ideen geschätzt werden und jeder Einzelne einen wertvollen Beitrag leisten kann. Unsere Standorte bieten zudem attraktive Benefits und eine ausgewogene Work-Life-Balance, die es unseren Mitarbeitenden ermöglicht, ihre Karriereziele zu erreichen und gleichzeitig ein erfülltes Privatleben zu führen.
