German-Speaking Customer Support Advisor (Inbound)
Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)
About the Role
Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.
Key Responsibilities
- Handle inbound customer support calls in German
- Resolve billing, product, and technical inquiries
- Update customer information in internal systems
- Escalate complex cases when required
- Identify sales opportunities and maximize customer satisfaction
Requirements
- C2 German proficiency (spoken and written)
- Minimum B1 English
- Strong communication and customer service skills
- Comfortable working rotational shifts (Monday–Sunday, between 09:00–22:00)
- Willing to work on-site (hybrid option available after 4 months based on KPIs)
- EU citizenship is required. Unfortunately, applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.
What's in it for you
- Competitive salary: €1,636.14 gross/month
- €1,000 signing bonus (€500 after training + €500 after 6 months)
- Billing bonus + unlimited sales bonus (top performers earn €1,000+/month)
- Relocation package (2 weeks' accommodation + flight reimbursement up to €255)
- Private health insurance
- Monthly meal vouchers
- Fully covered Multisport card
- Paid 5-week training program
- Career growth opportunities (Team Leader, Trainer, Sales Coach, SME)
- Modern international work environment in Sofia
Apply via: dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140
German-Speaking Customer Support Advisor + €1,000 signing bonus + Relocation Arbeitgeber: Velenosi&Meredith
Als Arbeitgeber in Porto bieten wir Ihnen die Möglichkeit, Teil eines dynamischen und internationalen Finance-Teams zu werden, das Wert auf Zusammenarbeit und persönliche Entwicklung legt. Unsere Unternehmenskultur fördert Innovation und Verantwortung, während wir gleichzeitig attraktive Benefits wie ein wettbewerbsfähiges Gehalt, Essenszuschüsse und umfassende Krankenversicherung ab dem ersten Tag anbieten. Zudem unterstützen wir Ihre berufliche Weiterentwicklung durch Mentoring-Programme und bieten Ihnen die Chance, in einer lebendigen Stadt mit hohem Lebensstandard zu arbeiten.
