Remote Customer Advisor for HBO Max

Job DescriptionAbout the RoleWe are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.This is a remote position, and all necessary equipment will be provided.Project: HBO MaxContract: Full-TimeLocation: Remote (only residents in Turkey)Languages Required: German C1, English B1Shifts: Rotating shift schedule (5 days per week)Summer Shifts10:00 19:00, 13:00 22:00, 16:00 01:00Winter Shifts11:00 20:00, 14:00 23:00, 17:00 02:00ResponsibilitiesProvide customer support through phone, email, chat and social mediaAssist customers with technical issues, account and content inquiriesFollow internal processes and escalate cases when neededDeliver service with empathy, accuracy, and professionalismYour ProfileFluent in German (C1) and English (B1)Strong communication, problem-solving, and multitasking skillsComputer literacyTurkish ID (must reside in Turkey)What We OfferOnline 10-day onboarding trainingNet Salary: 30,000 TLQuality Bonus: 10%Meal Allowance (Pluxee Card): 4,500 TLPrivate Health Insurance: Maphre ÖSSWhy Join Us?Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand outIf you're interested, apply or send your CV to