Data Center Operations & Reliability Manager

Imagine a future where everyone has instant, low-cost access to intelligence. We’re building a fully featured

European AI cloud - with everything one needs to train, experiment with, and deploy AI models. In addition, our GPUs run on 100% renewable energy .

We’re ambitious, curious, and gutsy doers.

We practice a low hierarchy across the company and high morale in our teams.

We’ve already achieved a lot, yet we’re only getting started.

Now it’s your chance to join the ride. We offer more than just the job - we offer a career-defining opportunity to be part of building something big!

Join Verda while it’s still being built - not once it’s finished.

• Why Verda
• Cash + equity compensation along with various fringe benefits (e. g., healthcare, lunch, wellbeing, etc.).
• Profitable operations with rapid, sustained growth.
• 31 nationalities, with 6 different ones on the management team.
• An opportunity with make a clear impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem.
• Practicalities
• Work mode: Onsite in Helsinki
• Employment type: Full-time and permanent.

About The Role

Verda's customers run AI workloads that cannot afford to go down.

Behind every SLA we sign is a data center that has to deliver it around the clock, every day of the year.

We are looking for a Data Center Operations & Reliability Manager to own that promise.

You will be accountable for the operational reliability of our data center sites: committing to and following up on our SLAs, tracking and mitigating equipment downtime, running the 24/7 shift coverage of our support engineers, enforcing safety and security guidelines, and owning the incident reporting loop from first alert to closed follow-up.

What You Will Do

• Own SLA commitments and performance. Define, monitor, and report on service levels, and drive corrective action when targets are at risk.
• Track equipment downtime across sites, analyze failure patterns, and lead mitigation: root cause analysis, preventive measures, and escalation with vendors where needed.
• Plan and manage 24/7 shift schedules for support engineers, ensuring continuous coverage, fair rotation, and adequate staffing for planned maintenance and peak periods.
• Enforce and continuously improve Safety & Security guidelines — ensuring all on-site work follows established protocols and compliance requirements.
• Oversee incident reports end-to-end: ensure incidents are documented, communicated, followed up, and closed with root cause and prevention actions.
• Report regularly to management on reliability metrics, incident trends, and operational risks.
• What We Are Looking For
• 5+ years of experience in data center operations, critical facilities, or mission-critical infrastructure environments.
• Proven experience managing or scheduling teams in a 24/7 shift-based operation.
• Hands-on understanding of data center infrastructure: power, cooling, networking and common failure modes.
• Experience with SLA management and operational reporting in a customer-facing infrastructure business.
• Strong incident management skills: structured response, root cause analysis, and disciplined follow-up.
• Familiarity with safety and security protocols in critical environments.
• Strong written and verbal English.
• Strong Plus
• Experience in GPU, HPC, or hyperscale cloud environments, including high-density racks and liquid cooling.
• Experience with monitoring, ticketing, and maintenance management systems (e. g., DCIM, CMMS).
• Data center certifications such as CDCP or equivalent.
• Experience building reliability processes from scratch in a fast-growing company.
• What's Next

We’re building fast and this role needs the right person behind it. There’s no artificial deadline, but when we find who we’re looking for, we move.

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