Customer Engineer Thermal - Zurich / Central - North Switzerland in Zürich

Overview

In this role you will maintain, service, troubleshoot, and commission complex refrigeration and air conditioning systems on customer sites. You will work independently in a field service capacity, upholding high safety and quality standards while engaging directly with customers. Your work includes bringing new systems online, handling on-call support, and documenting activities with mobile tools. This is a hands-on position that supports Vertiv’s mission to ensure availability and reliability of critical digital infrastructure.

Verantwortungsbereiche

• Perform maintenance, servicing, and repair of refrigeration and air conditioning systems at customer sites
• Troubleshoot issues and provide rapid on-site solutions, part of rotating on-call support
• Commissioning of new systems, conducting functional tests and customer briefings
• Adhere to EHS guidelines, handle refrigerants safely, comply with regulations
• Maintain strong customer contact, provide system feedback and resolve technical inquiries
• Document assignments and report clearly using mobile tools

Zentrale Anforderungen

• Vocational training in refrigeration, HVAC, or ventilation technology or equivalent
• Professional field service experience is an advantage; open to career starters willing to learn
• Certified expertise for refrigerants per F-Gas Regulation (Category I)
• Valid Class B driver’s license
• Independent, structured work approach and comfort with direct customer contact
• Willingness to travel and participate in on-call duty
• Proficiency in German (written and spoken) and basic English

• Customer-oriented
• Solution-focused
• Safety-conscious
• Refrigeration and air conditioning systems (split, VRF, precision cooling, chilled water)
• Troubleshooting and fault diagnosis
• System commissioning and functional testing