IT Desktop Support Technician (m/f/d) Allschwil Office

Overview

IT Desktop Support Technician (m/f/d) Allschwil Office – Viatris

At Viatris, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life.

Our values – Access, Leadership, and Partnership: Providing high quality trusted medicines regardless of geography or circumstance; Advancing sustainable operations and innovative solutions to improve patient health; Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work — this is a place to make a difference in the world.

Responsibilities

• You provide desktop infrastructure support to local and regional business partners
• You manage and support endpoint devices including desktops, laptops, and iOS devices
• You deliver hands-and-feet support for infrastructure teams and ensure proper escalation
• You assist with asset management and maintain accurate IT inventory
• You coordinate with vendors, internal departments, and senior management for effective service delivery
• You ensure compliance with internal Information Security Policies and GxP qualification standards
• You participate in local and regional IT project coordination
• You maintain documentation related to equipment disposal and ensure timely handling

Qualifications

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

• 7 – 9 years of experience in IT support, infrastructure services, or desktop management
• Solid understanding of network configurations, IT systems, and common enterprise hardware/software
• Experience in working with senior stakeholders and end-user support
• Excellent problem-solving, communication, and customer service skills
• Familiar with data center environments and local project execution
• Fluency in English and good German skills required
• Strong organizational skills and ability to follow procedures and meet deadlines

What We Offer

• Friendly working atmosphere in a great team, Great Place to Work certified
• Development opportunities within an international company
• Different benefits e.g. pension scheme, lunch allowance
• This role needs to be onsite in our Allschwil Office near Basel minimum 4 days per week

Viatris is an Equal Opportunity Employer.

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