Client Advisor / Style Advisor – Luxury Fashion in Luzern

Client Advisor / Style Advisor – Luxury Fashion

Location: Luzern, Switzerland

Company Overview:

VIETTI is a renowned multi-brand luxury retailer, recognized for its curated selection of iconic and contemporary brands including Dior, Celine, Loewe, Prada, Miu Miu, Fendi, Bottega Veneta, Gucci, Saint Laurent and more.

Founded in 1952 in Arona, VIETTI currently operates eight boutiques across Italy and Switzerland, located in prestigious destinations such as Crans-Montana, Zermatt and Lucerne.

VIETTI combines a long-standing heritage in luxury retail with a forward-looking approach focused on innovation, digital engagement and sustainable growth.

Role Overview:

VIETTI is seeking a passionate and client-focused Client Advisor / Style Advisor for the boutique in Luzern (Switzerland).

This role is responsible for delivering exceptional luxury client experiences, building long-term relationships through advanced clienteling, and actively contributing to the boutique's sales performance. The ideal candidate combines refined styling sensibility with strong selling skills, and is confident using CRM and digital tools to engage an international clientele.

Key Responsibilities:

Sales & Client Experience

• Welcome and engage an international luxury clientele, delivering highly personalized shopping experiences aligned with brand standards.
• Achieve individual sales targets and contribute to overall boutique performance through advanced selling techniques and personalized client engagement.
• Act as a true VIETTI ambassador, embodying the company's heritage, values and service culture.

Styling & Product Expertise

• Provide expert styling advice across the boutique's multi-brand offering, creating complete looks tailored to each client's personality, lifestyle and occasions.
• Maintain in-depth knowledge of seasonal collections, brand storytelling and market trends.
• Actively participate in training sessions on product knowledge, luxury service standards and selling ceremonies.

Clienteling & CRM

• Build, develop and maintain a personal client portfolio to strengthen customer loyalty and increase repeat business.
• Use CRM tools to accurately track client interactions, purchasing patterns and preferences.
• Execute personalized follow-ups, including invitations to exclusive events, private appointments and product launches.

Social Retail & Digital Engagement

• Support the boutique's digital presence and social selling initiatives.
• Contribute to social media content that reflects the brand's identity and promotes new collections.
• Leverage digital channels as an additional touchpoint to engage clients and support new client acquisition.

Store Operations

• Support daily boutique operations, including visual merchandising and stock management.
• Ensure compliance with company policies and procedures.
• Contribute to a positive, collaborative and high-performance team environment.

Requirements:

• Previous experience in luxury retail sales (Client Advisor, Sales Associate, Style Advisor or similar).
• Strong clienteling skills and familiarity with CRM systems.
• Genuine passion for luxury fashion, styling sensibility and attention to detail.
• Excellent interpersonal and communication skills, with the ability to connect with an international clientele.
• Results-driven mindset combined with strong team spirit.
• Confidence with digital tools and social selling.

Languages:

• Fluency in German is a mandatory requirement for this position.
• Fluency in English is also required.
• Knowledge of Italian is considered an additional advantage.

Preferred Previous Experience:

Candidates with experience in the following roles will be particularly suited:

• Client Advisor / Sales Associate (Luxury Retail)
• Style Advisor / Personal Stylist / Personal Shopper
• Customer Experience roles within the luxury sector

Previous experience within luxury fashion boutiques or international department stores is highly valued.

Why Join VIETTI:

Joining VIETTI means becoming part of a dynamic and innovative luxury retail environment located in one of the world's most exclusive destinations.

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