French Speaking Customer Experience Agent (m/w/d)

At , we're building the most trusted platform for pre-loved items. We help people give valuable things a new life, making the experience simple, transparent and rewarding. Bereit, sich zu bewerben Bevor Sie sich bewerben, sollten Sie alle Details zu dieser Stelle in der Beschreibung unten lesen. We bring together specialist knowledge, thoughtful technology and genuine care for our customers. By helping more items stay in circulation, we create value for people and make a positive impact at the same time. About the Team Our Customer Experience team supports customers across our European markets from our hub near Vienna. We're the human side of the experience, helping customers throughout their journey with us across phone, email and digital channels. That could mean helping someone understand how our service works, keeping them updated about their items, answering a question or finding the right solution when something hasn't gone to plan. We work closely with Operations, our warehouse and teams across to make every customer journey as simple and joined-up as possible. Why This Role Matters Why the role exists As a Customer Experience Agent, you'll be one of the people our customers rely on throughout their journey with . You'll speak with customers across inbound, outbound and digital channels, helping them understand our service, answering questions, providing updates and resolving problems with care and confidence. Some conversations will be straightforward. Others might involve a frustrated customer, a more complex issue or someone who needs reassurance before deciding what to do next. You'll listen, understand what matters and take ownership of finding the right way forward. This isn't about reading from a script or moving as quickly as possible to the next conversation. It's about combining brilliant customer service with good judgement, clear communication and the confidence to solve problems. xhdzyng You'll also see things others might not. Because you speak to our customers every day, your feedback will help us understand what's working, what isn't and where we can make the experience even better.