Senior Backend Engineer, Help Experience

Berlin, Germany

Vinted Marketplace

Brief info about Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

We are looking for a Senior Backend Engineer to join our young team to provide self-help and machine-help for our Vinted members. This team has the potential to save millions of euros and transform stranded users into engaged advocates of our sustainable marketplace. This directly supports our mission to make second-hand first choice worldwide.

As our new Senior Backend Engineer in this team, you will play an integral role in rewriting components of the first touch point for all Vinted users seeking support — our Help Centre. Additionally, you will collaborate with the team to develop a scalable and highly effective Customer Support Chatbot to assist Vinted members. You’ll have the opportunity to expand your skills in many directions, gaining hands-on experience with AI, ML, Search up to Content Management technologies, and leveraging them to impact millions of users.

By joining Vinted you’ll become part of an active community of engineers who are keen on sharing knowledge, organising learning workshops and so much more!

In this position, you’ll

• Work in a cross-functional team and design and build features that improve our members’ lives by finding help fast and effortlessly.
• Collaborate with developers during pairing sessions, design deep dives and code reviews. Team up with our Staff Engineer on architectural topics.
• Mentor and support engineers in their growth.
• See your code affect 100+ million users almost instantly.
• Work on extracting and building new services and move our team towards higher autonomy.
• Work with a healthy mix of battle tested and emerging technologies such as: Golang, Ruby on Rails, Vitess, Redis, Kafka, Vespa, Temporal and many more.
• Contribute to systems which handle more than 2M requests per minute on our Kubernetes clusters.
• Instrument and monitor your deployed code through Grafana, Datadog and Kibana using the OpenTelemetry standard.

About you

• During the past years, you gathered strong knowledge in high-level programming languages and gained extensive experience in software development.
• You have solid expertise in Golang; being knowledgeable in Ruby on Rails is a plus.
• Excitement to learn and master new technologies and concepts.
• Experience or an interest in AI, LLM’s, chatbots or search technology is a plus.
• You have the desire and commitment to grow personally and professionally.
• You have prior experience in mentoring engineers.
• You are a proficient communicator in spoken and written English.

Benefits

• The opportunity to benefit from our share options programme.
• 30 days of paid annual leave.
• Mental and emotional health support through the Mindletic app.
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture.
• A daily lunch allowance.
• Frequent team-building events.
• A personal monthly budget for shopping on Vinted.
• A subsidised gym membership with ClassPass or Urban Sports Club.
• A subsidised pension plan provided by Vinted.
• Life and disability insurance provided.
• The opportunity to spend up to 90 days per year – 21 of which can be spent working outside of the EU – on workation.
• A dog-friendly office.

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €73,400 – €99,200 gross per year.

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