Consultant Customer Journey & AI-Driven Growth (m/f/x)

We’re strengthening our consulting craft across Germany and Austria. We’re looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI. What you will do: Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes Lead senior client conversations and build buy-in for KPI-driven decisions Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management What we expect: 5–7 years of experience in consulting or a comparable strategic role Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions Strong client-facing leadership: facilitation, stakeholder management, executive communication Practical AI experience in a business context: from use-case identification to piloting and process integration Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing Willingness to travel in DE and AT for workshops; otherwise remote-friendly Proficient in German and English Contact Michael Vonach michael.vonach@virtual-identity.com #J-18808-Ljbffr