- Fluent German (C1/C2 level required)
Job Description
Customer-Facing L1/L2 Support Engineer – Dealer
Management Systems (DMS)
Location: Germany
Department: Customer Support / Technical Services
Reports To: Support Manager / Head of Customer Operations
Employment Type: Full-Time
Position Summary
The Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) is
responsible for providing first- and second-level technical support to automotive dealership
customers across Germany.
This role combines IT troubleshooting expertise, deep understanding of dealership business
processes, and professional stakeholder communication.
Key Responsibilities
- Technical Support & Incident Resolution
- Provide Level 1 and Level 2 support for DMS-related software and system issues
- Diagnose and resolve incidents related to:
- Application functionality
- Database queries and data inconsistencies
- Dealership Operations Support
Provide Functional Support Aligned With Automotive Dealership Workflows, Including
- Vehicle sales management (new and used vehicles)
- Service and workshop operations
- Customer & Stakeholder Management
- Serve as a primary contact for assigned dealership customers
- Communicate effectively with dealership management, IT administrators, and operational leads
Required Qualifications
Education & Experience
- Minimum 3 years of experience in IT Support (L1/L2) or enterprise software support
- Experience supporting ERP, DMS, or comparable business-critical systems
Domain Knowledge
- Strong understanding of automotive dealership operations
- Familiarity with German regulatory, tax, and accounting considerations within dealership environments is preferred
- Experience working directly with dealership personnel is advantageous
Language Requirements
- Fluent German (C1/C2 level required)
- Professional working proficiency in English
Competencies
- Customer-centric mindset
- Strong analytical and problem-solving skills
- Structured and solution-oriented working style
- Ability to manage multiple priorities in a dynamic environment
- High level of accountability and ownership
- Professional communication skills, including handling escalations
