Senior Observability & Event Management Service Manager

h3Introduction /h3pAre you passionate about observability, service reliability, and operational excellence in complex IT environments? Would you like to shape business-critical services in a highly regulated financial environment? /ppTo strengthen our Process Quality Measurement organization in Bioggio, we are looking for a motivated Senior Observability Event Management Service Manager, available immediately or by agreement. /ppIn this role, you will own Viseca's observability and event management services end to end, define the service strategy and roadmap, and drive modernization in line with business needs and regulatory requirements. You will oversee service performance, governance, vendors, and budgets, collaborating with internal teams and external partners to enhance service quality, resilience, efficiency, and business value. /ph3Responsibilities /h3ulliOwn the Observability and Event Management services end to end, defining strategy, roadmap, governance, service standards, and continuous improvement priorities. /liliDrive the modernization and adoption of the observability ecosystem across business services, applications, infrastructure, cloud, and hybrid environments. /liliPartner with engineering, operations, architecture, and business stakeholders to translate operational needs into sustainable solutions, actionable insights, and measurable outcomes. /liliLead service performance and governance, including KPIs and SLAs, reporting, service reviews, risk and compliance activities, audit support, and cost optimization. /liliManage technology partners and external providers, ensuring service quality, contractual performance, budget discipline, and alignment with business expectations. /liliProvide functional leadership to internal specialists and cross-functional teams, while identifying opportunities to improve automation, event intelligence, analytics, and AI-driven observability. /li /ulh3Qualifications /h3ulliUniversity degree (ETH, University, FH) in Computer Science, Information Technology, Engineering, or a related field. /liliSeveral years of experience leading IT services, observability, monitoring, event management, or related operations in complex enterprise environments. /liliProven end-to-end ownership of business-critical services, including performance governance, stakeholder management, continuous improvement, vendor management, and budget oversight. /liliStrong knowledge of observability across applications, infrastructure, networks, cloud, and hybrid environments, with practical experience using Dynatrace or a comparable enterprise platform. /liliSolid understanding of monitoring strategy, service onboarding, KPIs and SLOs, alerting, event correlation, operational analytics, and integration with IT service management processes. /liliStrong analytical, problem-solving, and communication skills, with the ability to turn technical insights into business priorities and influence technical and non-technical stakeholders. /liliIndependent and accountable working style, with the ability to lead initiatives and coordinate specialists across organizational boundaries; fluent English and Italian, with German considered an advantage. /li /ulh3Job Benefits /h3pAt Viseca you will work in a dynamic and creative environment with good development opportunities. We maintain an open and uncomplicated culture and offer our employees extensive decision-making powers in addition to a thorough introduction, home office possibility, attractive employment conditions and progressive fringe benefits. /ph3Contact /h3pViseca Payment Services SA, Federica Della Porta, People Culture /p #J-18808-Ljbffr