Specialist, Membership Programs

h3Description /h3 pVMG Health supports a nationwide network of clients with over 70,000 engagements, exclusively in the healthcare industry. Our national client base ranges from large health systems to small practices and everything in between, including investors and private equity firms. VMG Health provides a solutions-oriented approach to client needs through our strong market position, extensive contacts, unparalleled tools and solutions, and expert insights. We are proud to serve as the single source for all our clients' valuation, strategic, and compliance needs. /p h3Description /h3 pVMG Health supports a nationwide network of clients with over 70,000 engagements, exclusively in the healthcare industry. Our national client base ranges from large health systems to small practices and everything in between, including investors and private equity firms. VMG Health provides a solutions-oriented approach to client needs through our strong market position, extensive contacts, unparalleled tools and solutions, and expert insights. We are proud to serve as the single source for all our clients' valuation, strategic, and compliance needs. /p h3Position Overview /h3 pProvide administrative, operational and project management support for our online membership programs and provide excellent customer service for our members. /p h3Requirements /h3 h3KEY RESPONSIBLITIES (ESSENTIAL DUTIES) /h3 ul liProvide level 1 customer support for our online membership programs /li liHandle login requests, assign learning, assist with annual compliance training, basic navigation of our websites /li liResponsible for support inquiries via phone, ticketing system, and/or email /li liHandle and resolve tickets in a timely manner /li liAnswer incoming phone calls for our membership programs /li liProcess incoming orders for new memberships, renewals, and add-on services /li liCreate and update accounts as necessary /li liProcess payments received from our accounting department /li liUpdate daily, weekly, and monthly reports /li liConduct online product demos for prospects and existing customers /li liMake mystery shopping calls to various aesthetic medicine organizations as needed /li liAssist with Learning Management System (LMS) related tasks /li liAssist with quality assurance on content created for our products /li liSend renewal notices and respond to renewal inquiries /li liReach out via phone/email to upcoming expirations /li liProject management tasks for upcoming platform migration /li /ul h3Qualifications /h3 ul liCollege Degree preferred or working equivalence /li li4 years' experience in operational or administrative role /li liExcellent verbal and written communication skills /li liAbility to maintain discipline and independence as remote employee /li liStrong Project Management skills, with ability to maintain high-volume of projects and tasks simultaneously /li liExcellent technical skills and working knowledge of CMS, CRM, LMS, eCommerce, and other web-based tools /li liProficiency in Microsoft Office /li liStrong Customer/Client Support /li liAttention to Detail /li /ul h3Travel /h3 pMinimal - possible travel for team meetings 1 - 2 times per year. /p h3PHYSICAL MENTAL DEMANDS /h3 h3Required /h3 pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: /p ul liSit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. /li liVision requirements mirror those required by the state for a driver's license. /li liStand for extended periods of time on occasion /li liThe noise level in the work environment is usually low to moderate. /li liAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. /li liAbility to deal with problems involving several concrete variables in standardized situations. /li /ul pAt VMG Health, we are committed to fostering a collaborative, entrepreneurial environment where professionals are empowered to grow their careers while making a meaningful impact for our clients and the healthcare industry. /p