IT Support Engineer Anthropic Tech / IT Zürich, CH 18 minutes ago

h3About Anthropic /h3 pAnthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. /p h3About the role /h3 pThe IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. /p h3Key responsibilities /h3 ul liTriage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person /li liDiagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) /li liTroubleshoot device issues, including enrollment, configuration profiles, and policy enforcement /li liSupport access management and employee lifecycle workflows (onboarding, offboarding, reorgs) /li liHandle escalations that need cross-team coordination /li liJoin an on-call rotation for urgent issues outside business hours /li liProvide hands‑on support for user technology, AV systems, conference rooms, and printers /li liCommunicate clearly with users at every technical level /li liWrite and maintain internal documentation, including runbooks, how‑to guides, and knowledge base articles /li liSpot patterns in support requests, surface recurring issues, and flag opportunities to automate /li liHelp streamline onboarding and other high‑volume operations as we scale /li liContribute to automation efforts /li liMaintain and improve device management, identity, and access systems /li liWrite scripts (Bash, Python) to automate repetitive tasks /li /ul h3Minimum qualifications /h3 ul liHands‑on IT support experience, ideally in a fast‑paced environment /li liExperience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android /li liExperience with Google Workspace administration /li liExperience with Slack administration, including workspace management, permissions, and troubleshooting /li liExperience supporting and administering other SaaS tools /li liUnderstanding of identity and access fundamentals: SSO, MFA, directory services /li liFamiliarity with MDM fundamentals and endpoint management concepts /li liBasic scripting (Bash or Python) for automation /li liStrong troubleshooting skills, with a methodical and persistent approach /li liClear communicator who enjoys helping people solve problems /li liTake ownership of problems and follow through until they're resolved /li /ul h3Preferred qualifications /h3 ul liFamiliarity with zero‑trust security concepts and endpoint security tooling /li liNetworking basics: DNS, DHCP, VPNs /li liExperience with IT projects beyond day‑to‑day support, such as migrations, tool rollouts, or process redesigns /li liExperience using AI tools to improve personal or team productivity /li liInterest in developing deeper technical skills and taking on more complex systems administration over time /li /ul h3Logistics /h3 pMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience /p pRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience /p pMinimum years of experience: Years of experience required will correlate with the internal job level requirements for the position /p pLocation‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. /p pVisa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. /p h3How we’re different /h3 pWe believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. And we value impact — advancing our long‑term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We’re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills. /p pThe easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. /p pAnthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process. /p #J-18808-Ljbffr