As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into "aha!" moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running flawlessly.
Your Mission
Drive adoption and create long‑term success.
Your Daily Business – No two days are alike
- Lead and coordinate technical implementations and escalations across customer environments and internal teams
- Own and optimize system integrations across Windows and Linux environments
- Troubleshoot multi‑layered issues spanning systems, networks, browsers, and interfaces – ensuring timely resolution and clear communication
- Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
- Ensure thorough technical documentation, handoffs, and post‑incident reviews to strengthen team knowledge and prevent recurrence
- Identify recurring technical challenges and proactively collaborate with Product and Engineering on long‑term solutions
Your Skillset – What You Bring To The Table
- Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs)
- Hands‑on with Docker, virtualization, web servers, and load balancing
- Sharp troubleshooter across infrastructure, APIs, and complex multi‑layered systems
- Strong communicator who turns technical detail into clear, actionable insights
- Proactive, ownership‑driven team player who documents, mentors, and solves before issues escalate
- Fluent in German (C2) and capable of explaining complex issues to clients, with good English skills for internal communication
Growing Together – What You Can Expect At Voize
- Fast‑growing startup environment that offers rapid impact and professional growth
- Open, collaborative culture with regular team events, whether you work from our Berlin office or remotely within Germany
- Opportunity to shape success with stock options
- Generous perks: 30 vacation days plus birthday off, Germany Transport Ticket, Urban Sports Club, company off‑sites, and access to learning platforms such as Blinkist and Audible
- Flexible working hours and a supportive hybrid setup
Level 2 Technical Support Manager (m/f/d) Arbeitgeber: voize
Bei voize sind wir mehr als nur ein Arbeitgeber! Wir bieten eine dynamische und unterstützende Arbeitsumgebung, in der Sie die Möglichkeit haben, an innovativen Projekten zu arbeiten, die das Leben von Gesundheitsfachkräften verbessern. Mit flexiblen Arbeitszeiten, großzügigen Urlaubstagen und einem offenen, kollaborativen Teamgeist fördern wir Ihr persönliches Wachstum und Ihre berufliche Entwicklung, während Sie gleichzeitig einen echten Einfluss auf die Branche ausüben können.
