Expert (m/f/d) Advisor & Customer Experience / parental leave replacement

Expert (m/f/d) Advisor & Customer Experience / parental leave replacement

Vorwerk SE & Co. KG
Wuppertal

Kennziffer: 10542

Vorwerk SE & Co. KG is a family-owned company founded in 1883 and based in Wuppertal. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.
To strengthen our team in the Advisor & Customer Experience department, we are looking for a full-time expert (m/f/d) with immediate effect. This position is limited to 24 months as part of a parental leave replacement.

Your responsibilities:

• Support the Advisor & Customer Experience Team as a project module leader or project support for ACX driven projects and initiatives, on a global or local scale
• Deliver project module results in time, quality and budget and to full satisfaction of internal and external stakeholders
• Supporting cross-competence teams and team leads
• Coordination of external partners in a project context on an operational basis
• Preparation and moderation of interdisciplinary workshops, meetings, conferences on management and/or operational level
• Build an internal network with stakeholders from various group entities, especially on working group level
• Contribute to the development of Experience management at Vorwerk, incl. methods, tools, knowledge management and advisor or customer experience insights
• Promoting ideas and new concepts with the team
• Take over responsibility for administrative tasks in the department

You offer us:

• Bachelor degree in Business Economics or Marketing
• Relevant professional work experience
• Experiences of the direct sales business model
• Knowledge in managing strategic and operational projects
• Experienced in working in an international and intercultural context
• High willingness to travel
• Track record in Customer Experience is a plus
• Analytical and effective problem-solving skills, Community centric mind-set and result driven work style
• Excellent English and German skills (oral and written)
• Outstanding handling of MS Office applications (MS Word, Excel, and PowerPoint)
• Sensible and empathic listener, good communication skills and Charismatic appearance
• Leadership potential
• Highly committed to customer experience and satisfaction as key driver as well as open for new ideas and new approaches

We offer you:

• Flexible working framework through flexitime, flextime days and 30 days of holiday
• Possibility of mobile working within a defined framework
• Attractive pension plan through several modules as well as the option of a time value account
• Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
• Internal and external training opportunities
• Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
• Subsidized snacks and menus
• Discounted Deutschland Ticket and free parking directly at the workplace

Your contact:

Vorwerk SE & Co. KG
Mühlenweg 17-37
42275 Wuppertal
www.vorwerk-group.com/de/home
Andrea Gose Specialist HR Operations national/international +49 202 564 1012

Jetzt bewerben!