Within the scientific industry, Field Service Engineers are responsible for the maintenance, installation and repair of advanced analytical instruments. They play a vital role in ensuring maximum performance and uptime, while delivering excellent customer support across a variety of sectors.
Our client is one of Europe’s leading independent LC-MS service specialists, supporting and refurbishing Mass Spectrometry and Chromatography systems from major vendors. They provide flexible and cost-effective technical solutions to customers across research, industrial and biopharmaceutical environments.
Due to continued expansion and increasing demand for LC-MS support, we are seeking a Field Service Engineer with strong LC-MS experience to join their growing team in Germany. This is a remote, field-based role serving customers primarily in the South Germany region, with occasional travel to the company’s European headquarters for training and team collaboration.
Key Responsibilities
- Provide on-site technical support for LC-MS users, including repair, maintenance, calibration and qualification
- Deliver support for connected LC systems
- Conduct on-site customer training
- Assist with instrument relocations and installation projects
- Identify opportunities for upgrades, service contracts and refurbished instrument sales
- Communicate daily activities and service updates to the European Service Manager
- Attend periodic visits to the company’s HQ for training and coordination
Qualifications
- A degree in Chemistry, Biochemistry, Electronics, Physics or related field
- Strong hands-on experience with Mass Spectrometry and LC systems, ideally SCIEX, Thermo Fisher or Waters.
- Excellent knowledge of LC-MS instrumentation, troubleshooting and maintenance
- Strong communication skills with a customer‑centric approach
- Fluent in English (additional languages such as German are an advantage)
- Willing to travel regionally and work flexible hours
- A full driving licence
What’s on Offer
- Excellent benefits and in‑house training
- Career development within a growing European team
- A collaborative, informal environment with short communication lines
- The chance to contribute to technical development projects and European R&D initiatives
This is an excellent opportunity for an experienced LC-MS user or Field Service Engineer seeking autonomy, technical challenge and a supportive team culture.
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