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- Aufgaben: Support and train clients in using our financial software, ensuring a seamless experience.
- Arbeitgeber: Join Infront, a leading WealthTech provider empowering financial professionals for 25 years.
- Mitarbeitervorteile: Enjoy a hybrid work model promoting work-life balance and a diverse, inclusive culture.
- Warum dieser Job: Be part of a dynamic team driving improvements in financial services while engaging with clients.
- Gewünschte Qualifikationen: Higher education in Finance or IT; fluent in German and English; strong communication skills.
- Andere Informationen: Experience in financial markets or software is a plus; proactive problem-solving is key.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe’s leading providers of market data and software – or WealthTech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible.
At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion We warmly encourage individuals of all backgrounds—regardless of race, religion, gender, age, or disability—to apply and be part of our team.
About the Role
As a Customer Support Consultant, you will be at the forefront of supporting and training our clients, including banks, brokerages, and other financial institutions, ensuring they have a seamless experience with our software products. You will engage with customers through multiple channels, collaborate with internal teams, and contribute to cross-functional projects that drive company-wide improvements.
Your key responsibilities include
- Delivering customer support and training to banks, brokerages, and Infront’s direct clients through various channels, including telephone, support portal, and email.
- Collaborating closely with the Sales team to ensure exceptional service and maintain client satisfaction.
- Contributing to projects within the Client Services team.
- Participating in cross-functional projects to drive improvements across the organization.
- Testing new features and updates to Infront products to ensure quality and usability.
- Hosting webinars for both new and existing users to deepen product understanding and engagement.
- Providing constructive feedback to help develop Infront’s software solutions.
Who you are
- Higher education degree in Finance or IT.
- Business fluency in both German and English (written and verbal).
- Proficiency with general computer applications; comfort with testing and learning new software.
- Strong presentation and communication skills; an analytical and proactive problem-solver.
- Able to handle multiple tasks and exhibit a genuine enthusiasm for financial markets and technology.
- Comfortable working autonomously or as part of a collaborative team to achieve desired outcomes.
- Willing to take on responsibilities and contribute ideas proactively.
- Highly motivated to deliver outstanding customer service to both internal and external stakeholders.
- Prior experience in financial markets or within a financial software company is highly desirable.
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Customer Support Consultant (m/f/d) Arbeitgeber: vwd Vereinigte Wirtschaftsdienste GmbH
Kontaktperson:
vwd Vereinigte Wirtschaftsdienste GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Consultant (m/f/d)
✨Tip Number 1
Familiarize yourself with Infront's software products and services. Understanding the tools you'll be supporting will not only boost your confidence but also help you provide better assistance to clients.
✨Tip Number 2
Brush up on your presentation skills! As a Customer Support Consultant, you'll be hosting webinars and training sessions. Practice delivering clear and engaging presentations to ensure your clients fully grasp the software features.
✨Tip Number 3
Network with professionals in the financial markets and technology sectors. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Infront.
✨Tip Number 4
Demonstrate your enthusiasm for customer service during interviews. Share examples of how you've gone above and beyond to assist clients in the past, showcasing your proactive approach and problem-solving skills.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Consultant (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Consultant position. Understand the key responsibilities and required skills, especially the importance of customer service and collaboration with internal teams.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, finance, or IT. Emphasize any previous roles where you provided training or support, and showcase your language proficiency in both German and English.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work autonomously or in a team.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with clients or colleagues in the past. Highlight any experience with webinars or presentations, as these are key aspects of the role.
Wie du dich auf ein Vorstellungsgespräch bei vwd Vereinigte Wirtschaftsdienste GmbH vorbereitest
✨Show Your Passion for Finance and Technology
Make sure to express your genuine enthusiasm for financial markets and technology during the interview. Share specific examples of how you've engaged with these areas in the past, whether through education, work experience, or personal projects.
✨Demonstrate Your Communication Skills
As a Customer Support Consultant, strong communication skills are essential. Prepare to showcase your ability to explain complex concepts clearly and concisely. You might even want to practice presenting a product feature or solution as if you were hosting a webinar.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your analytical and proactive problem-solving skills.
✨Prepare for Technical Questions
Since the role involves testing new features and software, brush up on your technical knowledge related to financial software applications. Be prepared to answer questions about your experience with software testing and your comfort level with learning new technologies.
