Client Solutions Manager - Financial Crime Prevention

h3Client Solutions Manager – Financial Crime Prevention /h3pbHybrid – Our office is based in Yverdon-Les-Bains, Switzerland. The role requires regular travel to Yverdon-Les-Bains and to clients across Europe. /b /ppVyntra helps banks and financial institutions detect, investigate and prevent financial crime through its Financial Crime Prevention technology. /ppWe're looking for someone who understands fraud and financial crime and enjoys working directly with customers to solve problems, improve processes and get more value from their technology. /ppYou'll own a portfolio of customers, working closely with them to understand their fraud and financial crime challenges, develop improvement plans and coordinate the people and activities needed to deliver them. /ppThis is a hands-on, customer-facing role combining financial crime expertise, advisory skills, account ownership and delivery coordination. /ph3What you'll do /h3ulliOwn a portfolio of customers, building relationships across fraud, financial crime, risk, compliance, operations and technology teams. /liliUnderstand customers' fraud risks, operational challenges, detection capabilities, priorities and objectives. /liliAdvise customers on how to improve their use of Vyntra's Financial Crime Prevention solutions. /liliDevelop account plans covering adoption, operational improvements, new capabilities and longer-term objectives. /liliDrive the delivery of those plans, coordinating multiple activities, stakeholders and internal teams. /liliProactively follow up on actions, resolve blockers, manage changes and keep initiatives moving. /liliHandle customer escalations, bringing together the right specialists and maintaining ownership through to resolution. /liliRun customer reviews and working sessions, asking the right questions, identifying risks and recommending practical improvements. /liliHelp customers improve and mature their fraud detection, investigation and financial crime prevention processes. /liliWork closely with Product, Professional Services, Support and Sales to deliver customer outcomes and identify opportunities for growth. /li /ulh3What you'll bring /h3ulliSolid professional experience in fraud prevention, financial crime, fraud risk management or related banking and financial services activities. /liliA practical understanding of fraud typologies, detection methods, transaction monitoring, investigation processes and financial crime controls. /liliKnowledge of fraud risks across banking, payments and digital financial services, with an appreciation of the wider fintech and regulatory environment. /liliExperience working directly with customers or business stakeholders in an advisory, consulting, implementation, service delivery or account management capacity. /liliThe ability to understand a customer's situation, ask informed questions, identify improvements and recommend practical next steps. /liliExperience developing and managing customer plans, coordinating stakeholders and driving multiple workstreams to completion. /liliConfidence handling complex customer situations, balancing immediate operational issues with longer-term priorities. /liliClear communication skills and the ability to engage credibly with operational, technical and senior business stakeholders. /liliStrong organisational skills, initiative and the ability to work independently. /li /ulh3Useful additional experience /h3ulliExperience with fraud detection or financial crime technology, including transaction monitoring, alerting, case management or investigation tools. /liliKnowledge of AML, regulatory compliance or financial crime risk frameworks. /liliExperience across different fraud environments, including digital banking, account takeover, payment fraud, fintech or telecommunications. /liliCustomer Success or strategic account management in financial crime technology or enterprise software. /liliExperience supporting product adoption, customer retention or account growth. /liliWorking with international financial services customers. /li /ulh3About Vyntra /h3pVyntra brings together the expertise of NetGuardians and Intix, providing Financial Crime Prevention and Transaction Observability solutions to financial institutions around the world. /ppYou'll join our Customer Success function, working closely with customers and internal teams to help them achieve measurable improvements in their financial crime prevention capabilities. /p #J-18808-Ljbffr