Client Solutions Manager - Financial Crime Prevention

Client Solutions Manager – Financial Crime Prevention

Hybrid – Our office is based in Yverdon-Les-Bains, Switzerland. The role requires regular travel to Yverdon-Les-Bains and to clients across Europe.

Vyntra helps banks and financial institutions detect, investigate and prevent financial crime through its Financial Crime Prevention technology.

We're looking for someone who understands fraud and financial crime and enjoys working directly with customers to solve problems, improve processes and get more value from their technology.

You'll own a portfolio of customers, working closely with them to understand their fraud and financial crime challenges, develop improvement plans and coordinate the people and activities needed to deliver them.

This is a hands-on, customer-facing role combining financial crime expertise, advisory skills, account ownership and delivery coordination.

What you'll do

• Own a portfolio of customers, building relationships across fraud, financial crime, risk, compliance, operations and technology teams.
• Understand customers' fraud risks, operational challenges, detection capabilities, priorities and objectives.
• Advise customers on how to improve their use of Vyntra's Financial Crime Prevention solutions.
• Develop account plans covering adoption, operational improvements, new capabilities and longer-term objectives.
• Drive the delivery of those plans, coordinating multiple activities, stakeholders and internal teams.
• Proactively follow up on actions, resolve blockers, manage changes and keep initiatives moving.
• Handle customer escalations, bringing together the right specialists and maintaining ownership through to resolution.
• Run customer reviews and working sessions, asking the right questions, identifying risks and recommending practical improvements.
• Help customers improve and mature their fraud detection, investigation and financial crime prevention processes.
• Work closely with Product, Professional Services, Support and Sales to deliver customer outcomes and identify opportunities for growth.

What you'll bring

• Solid professional experience in fraud prevention, financial crime, fraud risk management or related banking and financial services activities.
• A practical understanding of fraud typologies, detection methods, transaction monitoring, investigation processes and financial crime controls.
• Knowledge of fraud risks across banking, payments and digital financial services, with an appreciation of the wider fintech and regulatory environment.
• Experience working directly with customers or business stakeholders in an advisory, consulting, implementation, service delivery or account management capacity.
• The ability to understand a customer's situation, ask informed questions, identify improvements and recommend practical next steps.
• Experience developing and managing customer plans, coordinating stakeholders and driving multiple workstreams to completion.
• Confidence handling complex customer situations, balancing immediate operational issues with longer-term priorities.
• Clear communication skills and the ability to engage credibly with operational, technical and senior business stakeholders.
• Strong organisational skills, initiative and the ability to work independently.

Useful additional experience

• Experience with fraud detection or financial crime technology, including transaction monitoring, alerting, case management or investigation tools.
• Knowledge of AML, regulatory compliance or financial crime risk frameworks.
• Experience across different fraud environments, including digital banking, account takeover, payment fraud, fintech or telecommunications.
• Customer Success or strategic account management in financial crime technology or enterprise software.
• Experience supporting product adoption, customer retention or account growth.
• Working with international financial services customers.

About Vyntra

Vyntra brings together the expertise of NetGuardians and Intix, providing Financial Crime Prevention and Transaction Observability solutions to financial institutions around the world.

You'll join our Customer Success function, working closely with customers and internal teams to help them achieve measurable improvements in their financial crime prevention capabilities.

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