I'm recruiting for a Project Manager - Customer Service Operations for our Global client to lead initiatives focused on improving customer service operations, service processes, customer experience, and
operational efficiency.
This role will work closely with cross-functional teams including IT, Customer Experience, E-Commerce, Logistics, Sales, Marketing, and external service providers to drive continuous improvement and implement strategic customer service projects.
Project Manager - Customer Service Operations
Permanent Role - Salary - Negotiable Dependent Upon Experience
Project Management certifications such as:
Prince2
Lean Six Sigma Green Belt / Yellow Belt
PMP
Agile / Scrum
Experience with:
Salesforce Service Cloud
CRM Platforms
Microsoft 365
Power BI
Workflow Automation Tools
Required Qualifications
Bachelor's degree in Business Administration, Service Management, Psychology, Operations Management, or related discipline.
3-5+ years of experience in Customer Service, Customer Operations, Customer Experience, or Service Management.
Minimum 2 years of Project Management experience involving cross-functional
stakeholders.
Proven track record of delivering process improvement, operational excellence, or customer service transformation projects.
Strong understanding of customer service processes and operational workflows.
Excellent communication, presentation, and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Advanced Microsoft Excel skills.
Fluent German and English communication skills (written and verbal).
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Project Manager - Customer Service Operations - Wiesbaden Arbeitgeber: W Talent
Als Arbeitgeber in der dynamischen Genfer Wirtschaftslandschaft bietet unser Unternehmen nicht nur ein inspirierendes Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung. Wir fördern eine Kultur der Zusammenarbeit und des Wissensaustauschs, die es unseren Mitarbeitern ermöglicht, ihre Fähigkeiten zu erweitern und sich in ihrer Karriere weiterzuentwickeln. Zudem profitieren Sie von flexiblen Arbeitszeiten und einer attraktiven Vergütung, die Ihre Expertise im Bereich Swiss GAAP RPC wertschätzt.
